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Website error from Member Centre page

slavo71
Rising Star
Posts: 139
Thanks: 9
Fixes: 1
Registered: ‎05-09-2014

Website error from Member Centre page

Just tried a few times to click the Product Change tab, after a short pause I get the following :

Error
Sorry, An error occurred whilst processing your request.
The error has been recorded and our website team will investigate. Please try again later.

I just wanted to see if i can add anytime calls to my package and if so how much is it, or do i have to wait until I'm out of my 9 month lower price deal first?
Thanks
PS: Just noticed my router as well: Uptime: 43 days, 13:54:50 I think BT were lucky to manage 10 days Smiley
3 REPLIES 3
Chris
Legend
Posts: 17,724
Thanks: 599
Fixes: 169
Registered: ‎05-04-2007

Re: Website error from Member Centre page

We're looking into this issue now, hopefully the product change link will be working again shortly!
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
slavo71
Rising Star
Posts: 139
Thanks: 9
Fixes: 1
Registered: ‎05-09-2014

Re: Website error from Member Centre page

Thanks, working again now Smiley
Chris
Legend
Posts: 17,724
Thanks: 599
Fixes: 169
Registered: ‎05-04-2007

Re: Website error from Member Centre page

Thanks for letting me know, I was just coming back to ask if you could try it again!
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.