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Wasting my time and money... Engineer visit.

strimer
Newbie
Posts: 1
Registered: ‎24-03-2014

Wasting my time and money... Engineer visit.

Today was expecting the engineer to install my fibre broadband. At this moment he is late 1 h 45 min (timeslot 1-6 pm). I accepted this appointment very reluctantly because this is the worst possible time to have to ask for time off work. To be sure visit is booked for today, I have given a call this morning (0345 140 0200) and written post here after I`ve had confirmation had went to my boss and asked him for off since 12:00. I wasted 7 hours of my life on my birthday (12-7 pm).
The earliest (weekday) date I can arrange to be at home is Friday 28th March (p.m.), at every other day I works between 7:15 am - 4:15 pm (except weekends).
I`ve got message at the midnight.

"Unfortunately, there's been a delay to the order for your telephone service.
We'll contact you again once we have more details about this."
Ohh rly?
2 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Wasting my time and money... Engineer visit.

Hi strimer,
I'm really sorry for the missed engineers visit. I'm getting this picked up for you now. We'll be in touch with an update for you ASAP.
Chris Pettitt
Cloud Environments Engineer
Community Veteran
Posts: 26,746
Thanks: 959
Fixes: 10
Registered: ‎10-04-2007

Re: Wasting my time and money... Engineer visit.