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Waiting, waiting, waiting, waiting..... no support

Madvic
Newbie
Posts: 2
Registered: 19-08-2015

Waiting, waiting, waiting, waiting..... no support

I ordered phone and fibre 23/07.  Phone line was installed no problem on the 07/08.
I was supposed to then get an engineer to visit the following Thursday 13/08 who was a no show.  Called up to find out that this was known from the 11/08.  Two whole days before the scheduled appointment.  I even received email confirmation on the Thursday morning that an engineer was coming.
So not only am I not impressed with the lack of communication, by the way in the contract I am supposed to give 48 hours notice if I can't attend an appointment, surely this implies I am due the same courtesy?  Needless to say I complained to PN.  This has not been responded to since I submitted it to the support team on Thursday evening.
Secondly, I called two days ago to replace the (cancelledHuh?) fibre order.  I was told I would receive a text message within 24-48 hours with an appointment date.  Yep, you guessed it... nada.  Granted there are still 3 hours to go until 48 hours has passed but given my recent experience I feel justified posting this now.  And isn't that indicative of PN so called support team and promoted customer service that I have to resort to s community forum to try and get some sort of response and action??  Also, why is it I have to go through the effort and gruelling task of call times and hassle of emails and now forums to get my order sorted?  As a new customer I am not impressed, something wrong with your marketing approach methinks......
Please, all I want is an internet connection, is that too much to ask??  Coming up to 4 weeks since I actually placed my order.  Can someone please actually respond, let me see some action!
2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,782
Thanks: 361
Fixes: 136
Registered: 01-01-2012

Re: Waiting, waiting, waiting, waiting..... no support

I'm just looking into this now.
[EDIT]
I can see there's a appointment booked for the 27th between 8am and 1pm. I'm really sorry for the inconvenience caused.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Madvic
Newbie
Posts: 2
Registered: 19-08-2015

Re: Waiting, waiting, waiting, waiting..... no support

Thank you.  Glad I finally have a response.