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Wait time

Posts: 1
Registered: ‎24-11-2014

Wait time

This evening the wait time to speak to a member of staff 40 minutes. The answerphone said 15! My answerphone has not been working since day I. Hopefully this will finally be corrected within the next 24 hours hours....if not I'm writing to the CEO.
Come on Plusnet........get in adequate staff. Right now you're no better than Talktalk although I'll give you one thing....when I eventually get a live person I can at least understand what they say.
Community Gaffer
Community Gaffer
Posts: 17,682
Thanks: 665
Fixes: 167
Registered: ‎05-04-2007

Re: Wait time

Really sorry for the wait time you saw last night, we're continuing to recruit to drive these further down. I can see one of my colleagues placed an order to remove the voicemail feature from the line when you did get through.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff