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Very dissapopinted in PN service.

Mustrum
Community Veteran
Posts: 3,562
Thanks: 1,059
Fixes: 77
Registered: ‎13-08-2015

Re: Very dissapopinted in PN service.

As above, get the Hub one set up, and cut and paste the Help Desk info from the Troubleshooting page will help identify your problem.
wayyoung
Rising Star
Posts: 146
Thanks: 14
Registered: ‎06-12-2014

Re: Very dissapopinted in PN service.

OK. I'll break the news to the wife and children - that I'll have to take the wifi network and internet connection down for testing.
Give me 24 hours to recover from the beatings and mild profanities I will no doubt incur and I should be able to get the info by tomorrow evening.
Will post that as soon as I can, thanks,
Tony
Mustrum
Community Veteran
Posts: 3,562
Thanks: 1,059
Fixes: 77
Registered: ‎13-08-2015

Re: Very dissapopinted in PN service.

Its not that bad, 10 mins would do, or you could just use the Hub One as a modem, plug your existing router into a LAN port, let the Hub One authenticate, use your existing router as a cable router, so you will need to use different IP range.
wayyoung
Rising Star
Posts: 146
Thanks: 14
Registered: ‎06-12-2014

Re: Very dissapopinted in PN service.

Here is the read out from the PN Hub One. All new cables direct into test socket on master.
All looks ok to me except from the lame upstream. Below that is a BT Speedtest performed at the same time.
Any advice would be greatly received.

=================BEGIN===============
1. Product name: Plusnet Hub
2. Serial number: +081441+NQ52929983
3. Firmware version: Software version 4.7.5.1.83.8.217 Last updated Unknown
4. Board version: Plusnet Hub One
5. DSL uptime: 0 days, 00:07:26
6. Data rate: 587 / 14276
7. Maximum data rate: 613 / 16548
8. Noise margin: 6.6 / 6.2
9. Line attenuation: 10.1 / 34.5
10. Signal attenuation: 10.1 / 28.0
11. Data sent/received: 1.2 MB / 1.6 MB
12. Broadband username: ******@plusdsl.net
13. 2.4 GHz Wireless network/SSID: ******
14. 2.4 GHz Wireless connections: Disabled
15. 2.4 GHz Wireless security: WPA2
16. 2.4 GHz Wireless channel: 1
17. 5 GHz Wireless network/SSID: ******
18. 5 GHz Wireless connections: Disabled
19. 5 GHz Wireless security: WPA2
20. 5 GHz Wireless channel: 48
21. Firewall: Default
22. MAC Address: a0:1b:29:67:17:0c
23. Modulation: G.993.2 Annex B
24. Software variant: AA
25. Boot loader: 1.0.0
==================END================

=================BEGIN===============

1. Best Effort Test: -provides background information.
Download Speed
11.34 Mbps

0 Mbps 13.82 Mbps
Max Achievable Speed
Download speedachieved during the test was - 11.34 Mbps
For your connection, the acceptable range of speedsis 9.67 Mbps-13.82 Mbps .
Additional Information:
IP Profile for your line is - 13.82 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.54 Mbps

0 Mbps 2 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.54Mbps
Additional Information:
Upstream Rate IP profile on your line is - 2 Mbps
==================END================
Thanks,
Tony
wayyoung
Rising Star
Posts: 146
Thanks: 14
Registered: ‎06-12-2014

Re: Very dissapopinted in PN service.

So the PN Hub One appears to give me an extra 2Mbps downstream. Still Upstream is poor.

Telephone number:
    01730******
Phone exchange:
    MIDHURST
Estimated line speed:
    21Mb (This may vary between 14.7Mb and 21.6Mb) - Checked on 2015-12-21 09:03:52
Current line speed:
    14 Mb