Used to be ok, now must be amongst the worst for the price

[#1]

Isn't it great when the service you pay for doesn't work and the company won't fix it?
Makes for a lovely day.

See this post:
http://community.plus.net/forum/index.php/topic,149650.0.html

Plusnet, you should be ashamed of themselves.
Please note: the ability for a caller to escalate the call is a basic requirement of any call centre. It's horribly direspectful to tell your customer service team to not allow this.

I strongly recommend not using Plusnet if you still have the choice.

[#2]

I've just replied to your other post.
We do have escalation processes in place, however these generally require our internal DPA processes to be passed first.