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Upload Speed

creeve42
Newbie
Posts: 2
Registered: 28-06-2016

Upload Speed

Just switched to plusnet Fibre Unlimited from Sky, where I was getting a good 34Mbit download, 8Mbit upload speed. After switching found out (in the small print) that the upload is limited to 2Mbit. So, after going through the technicalities to eliminate any issues, agreed to move up to Fibre Extra product with the expectation that the I'd be able to get 34Mbit down, and 8Mbit up. Got a go live date, when the date came was told I can't move up to the Extra product, as my line won't support downloads above 39Mbit.

 

 

I don't understand why i can't move up, I'm happy with the download, it's the upload I want to speed up, and a move to Fibre Extra would have resolved that problem. Uploads to onedrive are so slow.

 

Is there anything i can do to increase my upload speed?

 

Chris

19 REPLIES
Community Veteran
Posts: 3,274
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Registered: 24-10-2013

Re: Upload Speed

there's nothing you can do yourself as your account is physically limited to 2Mbps upstream.
plusnet won't sell you the 80/20 product as your line is not capable of achieving more than the downstream you already get.

the only thing you can do is exercise your right to a cooling off period (if you are still inside it) and move to another ISP.
Moderator
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Re: Upload Speed

or wait until the package changes come in (August?) when the 55/10 product is launched
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maranello
Aspiring Pro
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Re: Upload Speed

55/10 product? Is this privileged knowledge or speculation on your part?


My other car isn't a Ferrari
Community Veteran
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Registered: 24-10-2013

Re: Upload Speed

but will plusnet sell that package to the customer even though they can't get more than 38Mbps.
the 40/2 product isn't being removed, is it?
Moderator
Moderator
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Registered: 11-01-2008

Re: Upload Speed

from what I can tell http://www.thinkbroadband.com/news/7460-speed-upgrades-and-downgrades-at-plusnet-and-price-increases... and what is posted here is that the 40/2 won't be sold anymore.

Don't have any privileged info

 

Ignore me. I would. 

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SpendLessTime
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Registered: 21-09-2009

Re: Upload Speed

I'm afraid that if you are on 40/2, you will stay there.

The 55/10 is only for customers on 40/20 who Plusnet want to move on to supported wholesale product ( there isn't a 40/20 product at wholesale level, it is 80/20 limited by Plusnet line speed to be  40Mbps down)

 

See HarryB's comment https://community.plus.net/t5/Fibre-Broadband/My-upload-speed-appears-to-have-been-capped-at-less-th...

Plusnet Help Team
Plusnet Help Team
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Registered: 01-01-2012

Re: Upload Speed

As @SpendLessTime has said 55/10 is only being offered to customers that are on 40/20.

There are no plans to offer it to other existing or new customers at this moment in time.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Superuser
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Re: Upload Speed

What a tangled mess this recent set of changes has turned into.  It needs someone with sufficient technical nous to just stand back and review what is being offered both existing and potential new Users.  Not much to be attracted to IMHO?

Community Veteran
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Registered: 24-10-2013

Re: Upload Speed


MatthewWheeler wrote:

There are no plans to offer it to other existing or new customers at this moment in time.


the person making these idiotic decisions needs relieved of their duties.

rongtw
Seasoned Hero
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Re: Upload Speed

ASAP !!!!!!!   

PN either sell 55/10 or they dont ,, so why cant all customers have it ?

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Community Veteran
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Registered: 24-10-2013

Re: Upload Speed

it was the same farce when they rolled out FTTC self-installs to only some customers and not all.
either do it or not at all. this half-hearted [-Censored-] [-Censored-]d decision making reeks of incompetence.
creeve42
Newbie
Posts: 2
Registered: 28-06-2016

Re: Upload Speed

No plans for 55/10:

 We have no plans to offer a 55/10 product to our customer I'm afraid. Kind regards, [CSA Removed]

Moderator's note by Dick (Strat) CSA name removed as per Forum rules

nightstalk3r
Rising Star
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Re: Upload Speed

Good to see us that can't get over 40meg download are still getting screwed on the upload and will continue to for the foreseeable future, guess it's time to look elsewhere, its been fun Plusnet.

grahamt
Rising Star
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Registered: 05-04-2008

Re: Upload Speed

I'm one of those that will be moved from 40/20 to 55/10. That's OK for me - the trade-off's OK and, to be honest, I won't really notice the changes in either direction. But like dvorak I originally thought that 40/2 customers were also going to be moved and that 55/10 would become the new baseline offer - after all, that's pretty much what BT are doing.

It's bad that Plusnet are not offering 55/10 to either existing 40/2 customers or to new customers, not even at an intermediate price. 55/10 would suit a lot of people very well.

It is very bad indeed that Plusnet won't offer 55/10, or even 80/20, to a customer who knows exactly why s/he wants an upload speed greater than 2mb/s - and is willing to pay for it - even though the line won't support a download speed greater than 40mb/s. Surely this can be arranged?