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Unusual Error when trying to use chat in Firefox 46.0.1 - claims I am in incognito mode

Townman
Superuser
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Posts: 24,074
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Registered: ‎22-08-2007

Re: Unusual Error when trying to use chat in Firefox 46.0.1 - claims I am in incognito mode

‎05-07-2016 11:58 AM

Jim - may be its one for @PlusnetLiam to pipe clean.  The implementation of Chat ought to have (up front) provided guidance on what functionality needs to be not inhibited for chat to work as intended.

Regardless, having had an issue (which inhibits what is now the primary route to support) pointed out to them, Plusnet staff ought to have done a better job of fielding this issue.  No touch here for 6+ weeks is simply not good enough.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

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Anotherone
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Registered: ‎31-08-2007

Re: Unusual Error when trying to use chat in Firefox 46.0.1 - claims I am in incognito mode

‎16-07-2016 4:28 PM

Oldjim wrote:

Now why couldn't Plusnet staff pointed this out as I requested in the previous post

Isn't that expecting too much these days Tongue  It would be nice if they respond to tell us what action they have or will be taking to resolve this, but I doubt it ! They don't even respond when you request some input when helping a customer, so that one can provide further constructive help. So frankly I don't think that there's much hope Sad

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rongtw
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Re: Unusual Error when trying to use chat in Firefox 46.0.1 - claims I am in incognito mode

‎16-07-2016 9:39 PM

Anotherone ,, You are not alone Sad 

PN / Lithium are just playing lip service to customers , With no intention of fixing anything

Hopeing a SORRY will suffice

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