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Unresolved support ticket open for more than six months - RESOLVED: after 8 mths

VileReynard
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Re: Unresolved support ticket open for more than six months - is this a record?

Quote from: mal0z
believe me - a lifetime in telecomms has taught me that many problems are caused by poor earths.

So are the two conductors in a phone line "floating" or is one tied to to earth?

"In The Beginning Was The Word, And The Word Was Aardvark."

Anotherone
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Re: Unresolved support ticket open for more than six months - is this a record?

A perfect phone line is "balanced" . The exchange 0v is tied to earth. The engineer would have been trying to use a local earth as part of the checks on the integrity of the line.
Mal has really hit the nail on the head with regard to poor earths (leaving aside safety issues).
I'll post some general comment on earthing later (got some chores to do right now), Catweazle, I'll PM you regarding the electrics & earthing, don't want to drag your thread wildly off-topic (more than it already has been!).
The RFI filter is fine as HP has said.
mal0z
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Re: Unresolved support ticket open for more than six months - is this a record?

As 'Anotherone' says - a perfect telephone line is a balanced 600 ohm circuit.
Using twisted pair - therefore any interfering signal induced, would on a perfectly balanced line be equally induced on each of the wires and therefore balance out and so would not interfere with  the audio / ADSL signal on the line.
But of course - the cable is not perfect, and more to the point the terminating circuits at the exchange and the customers end on the telephone and ADSL filter are not perfect - so there will be a mismatch in the impedance to earth, so some interfering signals will appear on the circuit.
It is the quality of the ADSL filter, router and exchange equipment therefore that determines how immune to interference the circuit is.
As I said on another thread - railways have a particular problem with their line side telephone circuits because of interference from the electrification, so they specify much tighter specifications for their telephone equipment used in Signal Post telephones etc etc.  ( I did try to find the relevant specs but web sites have changed since my day ( a few years ago now !!. )
Now every overhead mast is earthed - obviously - but if one of these earth circuits degrades and becomes a higher impedance - because of or corrosion - then you get additional noise and this can cause interference to telephone and radio. And in wet weather, you've probably seen / heard the crackling as the water allows leakage across the insulators - and this too will cause local interference.  Likewise with radio signals - ( and ADSL is at radio frequency don't forget - even though it should be confined to the telephone line ).
OK so how does this apply to the home environment - well just the same - if you have a bad earth on some circuits - this can cause local noise to be radiated - and hence get into the telephone lines, even interfere with broadcast radio and television. We used to call this "rusty bolt effect"  as this can interface with any stray noise around and create harmonic signals that spread around and into nearby circuits.
So conclusion is - yes get the house electrical earthing looked at if you get a lot of interference to telephone, ADSL, radio, TV etc etc., and use good quality ADSL filters too of course.

Apologies to any younger qualified electrical / telecomm engineers around here, I haven't been active in this field for a while - I'm digging into memories of about 15 years ago and more- so apologies if I've missed anything or got a detail wrong. please correct me. Smiley Grin

Catweazle
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Re: Unresolved support ticket open for more than six months - is this a record?

Thanks @mal0z. Any background info is useful and I've learnt a lot just by reading the comments in this discussion - will hopefully help when I discuss the problems with electricians, BT Complex Faults Team etc.
Quote from: Anotherone
I'll post some general comment on earthing later (got some chores to do right now), Catweazle, I'll PM you regarding the electrics & earthing, don't want to drag your thread wildly off-topic (more than it already has been!).

Thanks @anotherone - not too worried about where this thread has gone recently i.e. earthing issues definitely need to be considered. But discussing my electrical wiring problems would probably go too far - maybe it's best if I just post the final solution as far as the earthing issues are concerned. But I will post updates if I hear any more from BT.
Catweazle
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Re: Unresolved support ticket open for more than six months - is this a record?

OK, just had an electrician check the earthing system. He spotted straight away that there's a PME (Protective Multiple Earth) terminal installed, so that's a good sign i.e. the earth bonding to the water pipes shouldn't be necessary. Here's a Wikipedia link to earthing systems: http://en.wikipedia.org/wiki/Earthing_system (PME is also known as TN-C-S).
However, not all the circuits go through the PME terminal, but all do seem to be earthed. The disconnected earth wire that I mentioned in previous posts may have just been for the Economy7 circuit, but this is not absolutely clear. I've opted for the electrician to quote me for a new consumer unit as the old fuse box layout is very dated, and somewhat confusing - he can also ensure that all the earthing is routed via the PME terminal.
I did ask the electrician whether he thought the earthing issue raised by the BT engineer could adversely affect the broadband performance and he was somewhat sceptical - he didn't discount the idea totally, but the earthing quality was within acceptable tolerances and should therefore not cause any interference problems.
Yet another BT engineer will be visiting again tomorrow afternoon (checking the D-side cables again), so I'll post another update after that.
Anotherone
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Re: Unresolved support ticket open for more than six months - is this a record?

Well that answers some of the queries I sent in a PM just before you posted that!
Just for the record bearing in mind previous posts in this thread, Cross-bonding and main bonding to Water and Gas installations is to ensure that under fault conditions individual bits of exposed metalwork,. eg taps, baths etc. do not rise to a dangerous voltage above any other bits of exposed metalwork which could then result in fatal electric shock.
Edit: And the bonding is necessary and Mandatory.
VileReynard
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Re: Unresolved support ticket open for more than six months - is this a record?

Quote from: Catweazle
OK, just had an electrician check the earthing system. He spotted straight away that there's a PME (Protective Multiple Earth) terminal installed, so that's a good sign i.e. the earth bonding to the water pipes shouldn't be necessary. Here's a Wikipedia link to earthing systems: http://en.wikipedia.org/wiki/Earthing_system (PME is also known as TN-C-S).

Quote
It is possible to have both TN-S and TN-C-S supplies from the same transformer. For example, the sheaths on some underground cables corrode and stop providing good earth connections, and so homes where "bad earths" are found get converted to TN-C-S.

(see the Wikipedia article...)
When you get the consumer unit, I would opt for dual RCD's + MCD's whilst you're at it. Apparently RCD's are rather sensitive to earth leakage.
Edit - a bit more...
Quote
In TN-S and TT systems, the consumer has a low-noise connection to earth, which does not suffer from the voltage that appears on the N conductor as a result of the return currents and the impedance of that conductor. This is of particular importance with some types of telecommunication and measurement equipment.

"In The Beginning Was The Word, And The Word Was Aardvark."

mal0z
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Re: Unresolved support ticket open for more than six months - is this a record?

Quote from: Catweazle

. I've opted for the electrician to quote me for a new consumer unit as the old fuse box layout is very dated, and somewhat confusing - he can also ensure that all the earthing is routed via the PME terminal.

That's a good idea. Nothing worse than trying to rewire a fused unit in the dark/semi dark  Huh
just reset the trip, as most of the time the trip goes when an old tungsten bulb goes on switch on. And at least you know that no body can put ythe wrong value fuse wire in.............
Anotherone
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Re: Unresolved support ticket open for more than six months - is this a record?

This thread is drifting again.
mal0z
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Re: Unresolved support ticket open for more than six months - is this a record?

Nothing wrong in that - we thought that the houses electical system may have been the problem - and the OP has wisely got an electrician in to update it. ?Huh
Anotherone
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Re: Unresolved support ticket open for more than six months - is this a record?

Quote from: The
.....................................When you get the consumer unit, I would opt for dual RCD's + MCD's whilst you're at it. Apparently RCD's are rather sensitive to earth leakage..................

That's the whole point of an RCD, and it's to prevent you from electrocution
Quote
In TN-S and TT systems, the consumer has a low-noise connection to earth, which does not suffer from the voltage that appears on the N conductor as a result of the return currents and the impedance of that conductor. This is of particular importance with some types of telecommunication and measurement equipment.

Really, this is the only remaining point that is relevant to this thread. As it's been addressed and the OP has said he's got an electrician, that should be the end of. If we really want to discuss the pro's and con's of electrical systems and various methods of earthing, it should be in a new thread.
VileReynard
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Re: Unresolved support ticket open for more than six months - is this a record?

You're sounding a little bit tetchy.

"In The Beginning Was The Word, And The Word Was Aardvark."

Catweazle
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Re: Unresolved support ticket open for more than six months - is this a record?

Thanks for all the comments, guys - I'll discuss these with the electrician.
In the meantime, let's see what BT engineer no. 7 (or is it 8? I'm beginning to lose count...) can do - will post an update later.
Catweazle
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Re: Unresolved support ticket open for more than six months - is this a record?

The latest BT engineer was much better-informed than the last few, but that's probably because he's a trainer from one of the regional centres. He even knew about Routerstats and DMT Tools, so we were at least able to have a proper discussion about the performance issues and he seemed genuinely interested in solving the problem. He tested the line at the master socket and at the RFI filter but couldn't detect any issues, apart from a reduced sync rate of around 3400kbps (previous engineers indicated that they were getting around 6000kbps sync rate). The engineer also did some REIN tests but confirmed that there was no interference apparent at that time (about 2pm).
The outcome was that the engineer will be recommending a lift and shift at the exchange (as previously planned, but postponed) because one of the few things left in the chain that could be causing problems is the line card in the exchange. I'll post another update when the L&S has been completed.
I've also attached the latest view from DMT; incidentally, DMT will only stay active for a minute or two before failing with a "Error: Modem does not answer on a 'KeepAlive' request. Connection was disconnected" message. I've searched for an answer but can't find anything to help - I'm still using the Netgear DG834 v4.
mal0z
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Re: Unresolved support ticket open for more than six months - is this a record?

Quote from: Catweazle
The latest BT engineer was much better-informed than the last few, but that's probably because he's a trainer from one of the regional centres.

I'll bet you he wasn't an engineer. Most of BT's engineers work at Martlesham. What you had was a technician - and I'm not knocking that - they often know more than engineer's - who sometimes have their heads in the clouds.........  Grin Grin Grin