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Unreadble information

teknomancer2008
Browser
Posts: 2
Registered: ‎08-09-2021

Unreadble information

My billing information shows up as garbled on my mobile screen, this needs to be checked. Specifically the information of my last three bills, the information is jumbled, presented as over each other to that the bill date is printed directly under the words bill date, making it impossible to read the information.
4 REPLIES 4
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,241
Thanks: 9,176
Fixes: 1,478
Registered: ‎21-04-2017

Re: Unreadble information

Hi @teknomancer2008

I'm really sorry to see your bills aren't readable. Are you on a mobile device or a desktop/laptop computer? Also, do you have a different device you can try getting your bills on from?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
198kHz
Seasoned Hero
Posts: 5,590
Thanks: 2,577
Fixes: 37
Registered: ‎30-07-2008

Re: Unreadble information


@Gandalf wrote:

Are you on a mobile device or a desktop/laptop computer?


@teknomancer2008 earlier wrote:

My billing information shows up as garbled on my mobile screen...

If you want the best seat in the house, move the cat
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BT technician (Retired)
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,241
Thanks: 9,176
Fixes: 1,478
Registered: ‎21-04-2017

Re: Unreadble information

Oops. Thanks for being my eyes @198kHz 

@teknomancer2008 Do you have another device and/or a desktop/laptop?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
teknomancer2008
Browser
Posts: 2
Registered: ‎08-09-2021

Re: Unreadble information

I'm using a phone to view this, but it really shouldn't matter, it should be readable either way...