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Unanswered emails from Plusnet

insussex
Grafter
Posts: 50
Thanks: 5
Registered: ‎30-09-2016

Unanswered emails from Plusnet

Hi

 

I just wanted to find o9ut if anyone else is getting this?

 

I seem to receive a good number of emails from Plusnet each week.

 

One asked me about having fibre and I replied to ity saying I was interested but had some questions.

That was months back and not a single reply.

 

There have been others I replied to and just like before they never answer.

 

Seems to me to be a daft situation when they keep sending out communications to customers only to ignore them totally when they reply.

 

Are these emails genuine do you think?

 

Thanks

 

Mike

 

 

 

7 REPLIES 7
SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 1,663
Thanks: 330
Fixes: 76
Registered: ‎22-01-2018

Re: Unanswered emails from Plusnet

Hi @insussex,

 

Thanks for getting in touch. We do send out marketing emails in regards to any relevant products to your account which will advise should advise no reply at the bottom, and give you a bounce back email when you attempt to reply. 

 

We are really sorry for any confusion caused. 

If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team
insussex
Grafter
Posts: 50
Thanks: 5
Registered: ‎30-09-2016

Re: Unanswered emails from Plusnet

Hi Sammy

 

 

Hmm, no bounce and no text saying don't reply.

 

Surely if you want me to buy into something, making it impossible to reply to you is counter productive?

 

Regards

 

Mike

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,902
Thanks: 9,440
Fixes: 1,511
Registered: ‎21-04-2017

Re: Unanswered emails from Plusnet

Hi Mike.

To investigate this further, can you send me a PM with a screenshot(s) of the e-mail we've sent you.

With regards to your questions we're happy to help over here or via PM.

If this post resolved your issue please click the 'This fixed my problem' button.
From 31st October 2022, I'll no longer have a regular presence here as I'm moving on to a new role within Plusnet.

 Anoush Mortazavi
 Plusnet Help Team
Strat
Community Veteran
Posts: 31,319
Thanks: 1,638
Fixes: 565
Registered: ‎14-04-2007

Re: Unanswered emails from Plusnet

Moderator's note:

Topic moved from Broadband to Plusnet Feedback.

Windows 10 Firefox 107.0 (64-bit)
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
insussex
Grafter
Posts: 50
Thanks: 5
Registered: ‎30-09-2016

Re: Unanswered emails from Plusnet

Ah, I am sure they were deleted, I'll check and get back to you 

insussex
Grafter
Posts: 50
Thanks: 5
Registered: ‎30-09-2016

Re: Unanswered emails from Plusnet

Yes deleted, sorry, but will PM you

shutter
Community Veteran
Posts: 21,880
Thanks: 3,651
Fixes: 60
Registered: ‎06-11-2007

Re: Unanswered emails from Plusnet

@insussex  have you got a  "deleted" or "trash" folder on your email page  ?  if so, your deleted emails may well be in that location, until you delete them from that location ,   ( that is how "Thunderbird" works  ! ) ..