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Trouble-free Upgrade to Unlimited Fibre.

caravanj
Aspiring Pro
Posts: 218
Thanks: 37
Fixes: 2
Registered: 31-07-2014

Trouble-free Upgrade to Unlimited Fibre.

We upgraded to the Unlimited  Fibre package which went live on the 12th May.
Plugged in the router & away we went with no problems.
Our speeds have been consistently good at 38 / 15 to 18 with no dropouts or any other issues.
Despite the router being low down in an understairs cupboard which also contains a server, the Wi-Fi , when tested as we don't normally use it, seems reliable & gave speeds not far short of the ethernet speeds.
All-in-all very satisfied.
5 REPLIES
PembsPanther
Grafter
Posts: 246
Thanks: 2
Registered: 07-07-2012

Re: Trouble-free Upgrade to Unlimited Fibre.

That's great and good to hear, it must be a completely different experience surfing etc with a shiny new fibre connection, can't wait till we get upgraded!
It is also great you came hear to share your positive experience with others, sadly as with any forum of this nature there are a lot of posts from not sop happy people for one reason or another, people are quick top complain but slow to praise when something is done well so it is refreshing to see and hopefully will go some way to levelling the field around here a little if others follow your example.
caravanj
Aspiring Pro
Posts: 218
Thanks: 37
Fixes: 2
Registered: 31-07-2014

Re: Trouble-free Upgrade to Unlimited Fibre.

Yes, apart from a delay in getting our phone line installed to a new-build house in Sept 2014 which was due to the estate developer not installing the line from the BTOR junction box, which was totally beyond Plusnet's control, everything's been good.
We've not had to contact Plusnet about any issues, our old ADSL speed was within the promised figures & our connection was very stable so we've always been happy with our service.
Fibre makes a huge difference to the Sky box which can now download movies & catchup programmes in a few seconds.
Hope you get connected soon.
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: Trouble-free Upgrade to Unlimited Fibre.

Glad to hear that you've had a positive experience  Smiley
Let me know if you have any problems at any point.
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
delboy109
Dabbler
Posts: 23
Registered: 22-04-2015

Re: Trouble-free Upgrade to Unlimited Fibre.

Am glad you're upgrade has went well .
My one has not been so fruitful.
3 months and still waiting.
Ment to be getting switched over today abd an engineer is scheduled this morning but according to  open reach websitethe cabinet is not even accepting fibre orders till tomorrow at the earliest.
Plusnet Help Team
Plusnet Help Team
Posts: 4,075
Thanks: 786
Fixes: 170
Registered: 25-03-2015

Re: Trouble-free Upgrade to Unlimited Fibre.

Hi delboy109, looks like the fibre upgrade went ahead today as planned (I hope) judging from the notes on the order.
If the Openreach website states the cab isn't accepting orders until tomorrow, this is likely because the initial capacity was taken up and that will be when they estimate (subject to change) to be able to increase the capacity for further orders/connections.
If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team