cancel
Showing results for 
Search instead for 
Did you mean: 

Tricky to update card details

JPN
Rising Star
Posts: 133
Thanks: 23
Registered: ‎19-12-2013

Tricky to update card details

With an existing payment card expiring, and with timely email prompts from Plusnet, I just updated my card details in the account area.  I was a bit bemused at first, because on the Bill/payments page, the footer on the webpage covered up the lower part of the main content, which meant that I could see the payment method section, but the button to do that was covered up and not accessible. This is using the Brave browser on a 24" screen on Windows 10.

The work-around was to go to the browser settings and reduce the zoom setting; then all the main text was accessible and I could proceed to change the card.  When I returned to that page with the new lower zoom setting however, the button was covered up again! 

I have successfully changed the card details, so no further action necessary, though you might have someone look at that page with that browser to see what's up.

 

2 REPLIES 2
dvorak
Moderator
Moderator
Posts: 29,499
Thanks: 6,627
Fixes: 1,483
Registered: ‎11-01-2008

Re: Tricky to update card details


Moderators Note


This topic has been moved from My Account / Billing to Plusnet Feedback

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,573
Thanks: 10,294
Fixes: 1,600
Registered: ‎21-04-2017

Re: Tricky to update card details

Thanks for the feedback!

Do you see the same behaviour with other browsers?

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet