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Total Inability To Support Usual Plusnet

rongtw
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Total Inability To Support Usual Plusnet

http://www.theregister.co.uk/2016/09/09/plusnet_internet_outage/

Looks like PN now are becoming amateurs  Huh   and even a total Lack of input from PN staff have they all left the sinking ship ??.

I am laid in hospital bed and i can post ,,,,, where are there any posts BY PN Ticked off

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18 REPLIES
St3
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Re: Total Inability To Support Usual Plusnet

I dont know what happen to plusnet its slowly going down hill... its a shame because plusnet used to make us proud.

jab1
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Re: Total Inability To Support Usual Plusnet

My guess, FWIW, is that parent BT have installed some new management which is totally clueless, and all the staff who used to be so helpful have jumped ship.

John
rongtw
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Re: Total Inability To Support Usual Plusnet

The staff here are excellent and i doubt they jumped ship , Most proberbly is the Bean pushers upstairs have told the staff you have more jobs to do , and they dont have time to look here Sad

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jab1
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Re: Total Inability To Support Usual Plusnet

That too is a possibility, rongtw, but it still means management have lost the plot. Customer dissatisfaction is at an all time high - although the complaints all seem to be from 'new customers' - and there is no visibility of PN response to try and allay our fears.

John
rongtw
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Re: Total Inability To Support Usual Plusnet

jab1  Management lost the plot years ago Shocked when they started giving free BB offers with cash back .
So they get more customers ,,,  Remove the Ticket system Crazy2   told customers we are getting better as we advertse for more staff ,,,,,, Removed 24/7 support because they cant get staff , Customers still told we will get better Now we can concentrate during daytime Ticked off
Still offering Free BB offers , so they Cut Upload speeds to save money and change from 40/10 to 55/9 what a debarkle that was Funny
Now they moving to what we were told was a better network  " the NEW network " What a mess they made of that Knuppel
 
and dont even mention this move to lithium forum Roll eyes
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jab1
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Re: Total Inability To Support Usual Plusnet

Exactly @rongtw - but what worries me is that these things are so amazingly obvious, and yet PN still seem to be oblivious - I just cannot understand the logic (or lack of) being displayed here.

John
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Re: Total Inability To Support Usual Plusnet

its only a matter of time before more and more customers jump ship from plusnet, Bt wrecked their company and now they are doing the same here. Like you guys said the staff here over the years have been great its a shame we dont see them as much anymore.

As for bt taking over things............... just look at all the complaints in all services forums and feedback .... loads and loads of unhappy customers its shocking but i guess BT is used to all this so its not going to bother them in the slightest.

I used too really like plusnet but now its shocking........ https://www.theguardian.com/technology/2015/sep/10/plusnet-users-suffer-outages-dns-problems

I dont think anything will improve here now, in my eyes this isp is just as bad as BT now.

rongtw
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Re: Total Inability To Support Usual Plusnet

The only way to improve is to remove the idiots who make all the marketing decisions , stop advertising for more customers until network is fixed , and have enough competent staff to deal with problems swiftly
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rongtw
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Re: Total Inability To Support Usual Plusnet

From Uswitch " a spike in complaints in recent months and frustrated some subscribers enough to jump ship to another ISP entirely. "  Shocked

So whats PN responce Huh  Silence Lips are sealed Crazy2

https://www.uswitch.com/broadband/news/2016/09/plusnet_unusable_amidst_ongoing_network_upgrades/

 

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rongtw
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Re: Total Inability To Support Usual Plusnet

Did not anyone notice that the Subject ,  actually makes a rather odd Acronym ?  Smiley

Total Inability To Support Usual Plusnet

T*TSUP

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Re: Total Inability To Support Usual Plusnet

Yes, it's from an article on 'The Register' using the same name, you can find it Here.

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Re: Total Inability To Support Usual Plusnet


rongtw wrote:

So whats PN responce Huh  Silence Lips are sealed Crazy2

There have been responses from PN staff such as Bob Pullen when they have something worthy to say.

Would a daily running commentary really help if all they had to offer was "we are working on it"

I would rather staff work on the issue than sit at a computer typing daily reports here.

 


 

Customer and Forum Moderator.

St3
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Re: Total Inability To Support Usual Plusnet

Naa daily reports is asking way too much strat...... yearly reports would be a nice start Funny

Heinz121
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Re: Total Inability To Support Usual Plusnet

Oh heck.  What have I done?  I signed up today after BT put me back on silly price broadband after a year of half price discount.