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Took Plusnet advice and got new ADSL wireless router - all now great

nickplus
Newbie
Posts: 3
Registered: 08-12-2015

Took Plusnet advice and got new ADSL wireless router - all now great

Replaced old thomson TG585 v7 router with TP Link ADSL/fibre TD-W9970 - doubled speed, link now solid (was dropping every 8 to 10 minutes, needing several manual re-starts every week, 0.4 to 8Mbps, clear channel 6 as shown on free Wifi Analyser App on Android (recommended!) and free Pingplotter to show latency and drop-out issues.
Now stays over 13Mbps, no latency or dropout or re-start issues. Best £45 I have spend this year.
I will be staying with PlusNet. 
Not ALL good though - 55 minute waits for helpdesk - needs sorting - but always excellent when I get through.
(DONT call using mobile though - that cost me over £50!!!)
2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,322
Thanks: 223
Fixes: 65
Registered: 27-04-2007

Re: Took Plusnet advice and got new ADSL wireless router - all now great

Hi nickplus,
Apologies for the wait, we're working on that.
I'm really glad you're getting on well with the new router and thanks very much for the feedback.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Community Veteran
Posts: 5,237
Thanks: 1,321
Fixes: 31
Registered: 16-10-2014

Re: Took Plusnet advice and got new ADSL wireless router - all now great

Quote from: nickplus
(DONT call using mobile though - that cost me over £50!!!)

Oops, well you used the wrong number then as Plusnet have a 0800 number that is free even on mobiles, regardless of operator.