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Ticket system link

francescogarell
Grafter
Posts: 31
Registered: ‎08-04-2014

Ticket system link

Hi,
I find very difficult to find the link to my open tickets, I am wondering if anybody could help me.
cheers
5 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Ticket system link

The route is
Help and Support
View Your questions - lower left
This is a direct link https://www.plus.net/wizard/?p=search
francescogarell
Grafter
Posts: 31
Registered: ‎08-04-2014

Re: Ticket system link

Hi,
I can reach it using your link but you know? there is not such a link on my support page, I could send you a picture
but taking in consideration I saved the bookmark, thank you for your help Smiley
cheers
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Ticket system link

Going right back to basics
The first pic is the top of the main Plusnet page
The second is after you click on Help and Support - login required
Please advise where you don't see it
francescogarell
Grafter
Posts: 31
Registered: ‎08-04-2014

Re: Ticket system link

Ah ok this is the problem :
1)www.plus.net->"Help and Support" it's as you say
2)www.plus.net->"Member Centre"->"Help and Support" is as I say
the page is completely different, is there any reason why?
cheers
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Ticket system link

I have absolutely no idea - I normally use Firefox with auto login but I also tried IE not logged in and didn't get that