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Ticket open nearly 6 days no response

Superuser
Superuser
Posts: 1,807
Thanks: 396
Fixes: 4
Registered: 05-11-2008

Ticket open nearly 6 days no response

Hi
Can some one get finance to action the following ticket please | ID: 33090637 , the ticket was opened last Friday as of yet no response.
Kind Regards
Mike
Mike
4 REPLIES
Mand
Grafter
Posts: 5,560
Thanks: 1
Registered: 05-04-2007

Re: Ticket open nearly 6 days no response

I've nudged finance and it'll be done today (we only process those tickets once a week).
Superuser
Superuser
Posts: 1,807
Thanks: 396
Fixes: 4
Registered: 05-11-2008

Re: Ticket open nearly 6 days no response

Thank you Mand
Much appreciated Smiley
Kind Regards
Mike 
Mike
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Ticket open nearly 6 days no response

Suggestion - when a ticket is posted to that pool an automatic response is generated advising that the response could be a week in coming
Mand
Grafter
Posts: 5,560
Thanks: 1
Registered: 05-04-2007

Re: Ticket open nearly 6 days no response

Tickets aren't raised to that pool from the portal, but I agree the comment added by an agent should advise the response time. I'll get that arranged.