cancel
Showing results for 
Search instead for 
Did you mean: 

Ticket 89384931

rgt247
Newbie
Posts: 8
Registered: ‎20-02-2008

Ticket 89384931

Hi
Please can someone from the team on here have a look at above ticket, the payment failed once because of change of bank details,but the direct debit is now in place  So will go though.
Cheers Rich
4 REPLIES
Acassim
Grafter
Posts: 1,075
Thanks: 1
Registered: ‎11-06-2007

Re: Ticket 89384931

Hi rgt247,
Thanks for getting in touch with us, it looks like we're still awaiting an update from the bank to inform that the new direct debit is active as this is still showing as pending in our billing system. Once this is updates and shows live we should be able to resubmit the request for the payment again.
rgt247
Newbie
Posts: 8
Registered: ‎20-02-2008

Re: Ticket 89384931

Hi Adam
Thanks for looking into this. I have just phoned the bank and the Direct Debit is live. Please can the restrictions on my account be lifted.
Thanks Rich
Acassim
Grafter
Posts: 1,075
Thanks: 1
Registered: ‎11-06-2007

Re: Ticket 89384931

Hi rgt247,
Unfortunately we can't do this until we receive confirmation that the direct debit is active from the bank and we can then process the payment.
rgt247
Newbie
Posts: 8
Registered: ‎20-02-2008

Re: Ticket 89384931

HI Adam
Thanks for checking, I will wait for the paperwork to catchup.
Cherers
Rich