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Ticket 30501209 - Still waiting for a response

Posts: 11
Registered: 07-08-2007

Ticket 30501209 - Still waiting for a response

Sorry to have to rant but this is the longest I've ever had to wait for a first response to a ticket. It's been 30 hours so far. So much for the "average 4 hours and 48 minutes" to answer when I submitted it.
As I've had before, Plus has failed to pick up on a change of IP profile and as a result I'm stuck with 2Mbps rather than the 4 or 4.5 that BT are reporting.  Can someone please sort this out. Having moved house I was expecting the connection to be a bit slower than I was used to (7.5Mbps) but this is just that bit too far.

Community Gaffer
Community Gaffer
Posts: 17,663
Thanks: 656
Fixes: 162
Registered: 05-04-2007

Re: Ticket 30501209 - Still waiting for a response

I've picked up your ticket now, give it a few minutes and your profile will be up to 4000 on our side too. Sorry about the delay.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff