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Thompson 582n on 21CN

agentgonzo
Grafter
Posts: 41
Registered: ‎02-07-2012

Thompson 582n on 21CN

I've just got the plusnet email saying that my exchange is upgrading to 21CN in the next week. Their support pages:
http://community.plus.net/faster-plusnet-broadband-for-free-faq/ and http://community.plus.net/library/hardware/adsl2-hardware/ DON'T list the 582n as ADSL2+ compatible. I assume that it is (because most other sites say that it is) and it's just a case of plusnet not updating their docs.
Can someone confirm and then maybe someone from plusnet update the pages?
4 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Thompson 582n on 21CN

It is and I have moved this to feedback for Plusnet to note the bit about the web pages
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: Thompson 582n on 21CN

Hi agentgonzo,
As Oldjim said the 582n is compatable with ADSL2+, in regards to the support pages we will take your feedback onboard.
Chris
Community Veteran
Posts: 19,102
Thanks: 443
Fixes: 21
Registered: ‎31-08-2007

Re: Thompson 582n on 21CN

You may find http://www.plus.net/support/broadband/hardware/technicolor-582n-setup-guide.shtml useful, although I do note that there is no obvious statement there that it is ADSL2+ compatible. It might also be a good idea if it was stated somewhere on those pages that the fibre version has different firmware.
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: Thompson 582n on 21CN

We've updated the support pages regarding the 582n compatibility. Thank you for pointing that out.