This forum a waste of time
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- This forum a waste of time
This forum a waste of time
27-11-2013 11:46 AM
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My account was moved from Talk24 without my permission, credit limit imposed without notification, cannot contact anyone, 15-30 minute call queues even at 7 a.m or 10.30 p.m - another typical BT couldn't-care- less-about-the-customer set-up.
So I put in a 'ticket' - had a good laugh when the acknowledgment came up:
"Your question is now with our Support Team
We'll be in touch when your answer is ready.
At the moment we're averaging a response time of 44 hours 7 minutes 26 seconds for new queries." - I've set my watch.
Yet BT think they are at the cutting edge of ICT - and so many sheep apparently believe them.
What a painful joke.
Re: This forum a waste of time
27-11-2013 12:04 PM
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http://forums.moneysavingexpert.com/showthread.php?t=4820347
http://forums.thinkbroadband.com/plusnet/4280150-yourcalls-and-plusnet.html?page=1&fpart=all
You SHOULD have received a letter notifying you of the change.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: This forum a waste of time
27-11-2013 12:13 PM
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Sorry to hear about the issues you've mentioned. It sounds like you may not have received your letter which should have been sent to each Talk24 customer following our acquisition of their customer base.
I'll reply to your ticket and will do my best to address your concerns shortly.
Adam
Re: This forum a waste of time
02-12-2013 4:02 PM
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In addition to this we will also be increasing the capacity of our WBC (21CN) broadband host links by a further 4.3Gbps. It's these host links that we use to deliver bandwidth to the majority of customers on our 21CN and Fibre services."
What does this all mean?
Re: This forum a waste of time
02-12-2013 4:07 PM
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Re: This forum a waste of time
02-12-2013 4:09 PM
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Re: This forum a waste of time
02-12-2013 4:27 PM
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Re: This forum a waste of time
02-12-2013 4:31 PM
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Re: This forum a waste of time
02-12-2013 4:38 PM
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Re: This forum a waste of time
02-12-2013 4:43 PM
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Re: This forum a waste of time
03-12-2013 8:15 PM
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Re: This forum a waste of time
03-12-2013 11:37 PM
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There's a article about this here: http://community.plus.net/blog/2012/12/21/its-unlimited-why-is-it-still-traffic-managed/
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: This forum a waste of time
04-12-2013 8:52 AM
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Re: This forum a waste of time
04-12-2013 7:21 PM
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Re: This forum a waste of time
04-12-2013 7:58 PM
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