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This forum a waste of time

Appalled
Newbie
Posts: 1
Registered: ‎27-11-2013

This forum a waste of time

we want your feedback - like ####
My account was moved from Talk24 without my permission,  credit limit imposed without notification, cannot contact anyone, 15-30 minute call queues even at 7 a.m or 10.30 p.m  - another typical BT couldn't-care- less-about-the-customer set-up.
So I put in a 'ticket' - had a good laugh when the acknowledgment came up:
"Your question is now with our Support Team
We'll be in touch when your answer is ready.
At the moment we're averaging a response time of 44 hours 7 minutes 26 seconds for new queries." - I've set my watch.
Yet BT think they are at the cutting edge of ICT - and so many sheep apparently believe them.
What a painful joke.
14 REPLIES
Superuser
Superuser
Posts: 6,974
Thanks: 1,003
Fixes: 61
Registered: ‎30-07-2007

Re: This forum a waste of time

Hi, I believe Yourcalls and 24Talk have sold their customer base to PlusNet. There a couple of links that might be worth reading
http://forums.moneysavingexpert.com/showthread.php?t=4820347
http://forums.thinkbroadband.com/plusnet/4280150-yourcalls-and-plusnet.html?page=1&fpart=all
You SHOULD have received a letter notifying you of the change.
Plusnet Help Team
Plusnet Help Team
Posts: 13,763
Thanks: 268
Fixes: 78
Registered: ‎27-04-2007

Re: This forum a waste of time

@Appalled
Sorry to hear about the issues you've mentioned. It sounds like you may not have received your letter which should have been sent to each Talk24 customer following our acquisition of their customer base.
I'll reply to your ticket and will do my best to address your concerns shortly.
Adam

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
jasonfreeman
Grafter
Posts: 366
Registered: ‎29-10-2013

Re: This forum a waste of time

i got an email erlier saying:                                                                                                                                                                                                                        "We will shortly be increasing the capacity of our IPSC (20CN) broadband host links by a further 1340Mbps. It's these host links that we use to deliver bandwidth to customers provisioned on an 'Up to 8Mbps' 20CN product.
In addition to this we will also be increasing the capacity of our WBC (21CN) broadband host links by a further 4.3Gbps. It's these host links that we use to deliver bandwidth to the majority of customers on our 21CN and Fibre services."
What does this all mean?
Community Gaffer
Community Gaffer
Posts: 17,683
Thanks: 666
Fixes: 167
Registered: ‎05-04-2007

Re: This forum a waste of time

That sounds like you've signed up for the service status emails. It won't directly affect your service, but if we don't keep adding capacity then everyone may see slowdowns!
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
jasonfreeman
Grafter
Posts: 366
Registered: ‎29-10-2013

Re: This forum a waste of time

Oh ok than you and just one more thing yesterday I had a bad ordered to be sent to my address so that I could send my router back, are you able to see if the bag has been sent out yet or if its waiting to be sent please?
Plusnet Help Team
Plusnet Help Team
Posts: 13,763
Thanks: 268
Fixes: 78
Registered: ‎27-04-2007

Re: This forum a waste of time

@jasonfreeman
Hi, that should have reached you by now but I've just dispatched another for you.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
jasonfreeman
Grafter
Posts: 366
Registered: ‎29-10-2013

Re: This forum a waste of time

No, the only post I got today was the stupid advertisement leaflet I keep getting from BT with my name on it and thank you for your help
jasonfreeman
Grafter
Posts: 366
Registered: ‎29-10-2013

Re: This forum a waste of time

Will I get my return bag tomorrow?
Community Gaffer
Community Gaffer
Posts: 17,683
Thanks: 666
Fixes: 167
Registered: ‎05-04-2007

Re: This forum a waste of time

They're sent out first class, so either tomorrow or Wednesday.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
jasonfreeman
Grafter
Posts: 366
Registered: ‎29-10-2013

Re: This forum a waste of time

Is the broadband package I'm on traffic managed?
Community Veteran
Posts: 26,746
Thanks: 959
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Registered: ‎10-04-2007

Re: This forum a waste of time

The good news is that yes it is too ensure that you get the best possible experience; however if you are Unlimited that doesn't mean that the total throughput of the connection is limited. What it does mean is that if you have big downloads in progress, priority is given to gaming, streaming, browsing to that the background download does not affect them.
There's a article about this here: http://community.plus.net/blog/2012/12/21/its-unlimited-why-is-it-still-traffic-managed/
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Community Gaffer
Community Gaffer
Posts: 17,683
Thanks: 666
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Registered: ‎05-04-2007

Re: This forum a waste of time

Nothing more that I can really add on top of what Jelv has said. Yes it's traffic managed, no there aren't any rate limits.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
jasonfreeman
Grafter
Posts: 366
Registered: ‎29-10-2013

Re: This forum a waste of time

What do you mean their isn't any rate limit?
Community Veteran
Posts: 38,460
Thanks: 1,031
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Registered: ‎15-06-2007

Re: This forum a waste of time