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Thinking of cancelling order

Posts: 1
Registered: ‎11-11-2015

Thinking of cancelling order

Ordered phone line and broadband on the 4th November. It's now the 11th and still no line or any progress info from plusnet. Tried to phone 4 times and on each occasion kept holding for 15 minutes before giving up. This doesn't bode well for any future customer service issues. I was always able to contact my previous supplier SKY and am on the cusp of returning to them.
Plusnet Help Team
Plusnet Help Team
Posts: 16,741
Thanks: 848
Fixes: 216
Registered: ‎27-04-2007

Re: Thinking of cancelling order

Hi there,
I can see a couple of reasons why the order has been delayed. I can see re ticket 114275153 you're already aware of one of them.
There is also a separate issue logged on ticket 113782999, we'll need to look into the cause of this for you so I'll make sure you get a reply to that and get some progress on the issue before the end of today.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team