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Thinkbroadband Query!

JohnJ-B
Grafter
Posts: 71
Thanks: 1
Registered: ‎16-08-2007

Thinkbroadband Query!

Can someone take a look at this query (the guy is asking for his elderly father & hence is probably not able to post on here).
http://forums.thinkbroadband.com/plusnet/t/4333710-does-my-father-need-a-mac-code.html
Apparently the Father has a Metronet BB & a BT Phone - he is looking to transfer his phone in & get a PN Fibre!
Apparently PN have told him he needs a MAC!
Doesn't seem right to me!!
7 REPLIES
gromittz
Grafter
Posts: 73
Thanks: 1
Registered: ‎31-07-2007

Re: Thinkbroadband Query!

Wasn't the case with me when I transferred over from Metronet early last year.
Everything was handled as an internal migration including keeping my Metronet mail boxes.
Plusnet Alumni (retired) LinnPlusnet
Plusnet Alumni (retired)
Posts: 1,686
Registered: ‎03-02-2014

Re: Thinkbroadband Query!

Thanks for flagging that up, JohnJ-B. It's been replied to Smiley
JohnJ-B
Grafter
Posts: 71
Thanks: 1
Registered: ‎16-08-2007

Re: Thinkbroadband Query!

I'm bumping this up, although I think oldjim may have tried to update the PN Staff directly!  Crazy
The OP, on TBB-Forum, has now placed an (having confirmed that a MAC was not needed, as linn k has advised!). However, he has now received a subsequent text stating that the order cannot proceed unless he gets a MAC!
Something is clearly not right here! Undecided

Acassim
Grafter
Posts: 1,075
Thanks: 1
Registered: ‎11-06-2007

Re: Thinkbroadband Query!

Thanks John,
This has been picked up by Chris on TBB now so should be in hand  Wink

JohnJ-B
Grafter
Posts: 71
Thanks: 1
Registered: ‎16-08-2007

Re: Thinkbroadband Query!

Hi, Adam,
It appears that the situation has got significantly worse, please refer to:-
http://forums.thinkbroadband.com/plusnet/t/4336414-oh-it-just-got-worse.html
Cry
Plusnet Alumni (retired) LinnPlusnet
Plusnet Alumni (retired)
Posts: 1,686
Registered: ‎03-02-2014

Re: Thinkbroadband Query!

Hi JohnJ-B,
I've just picking this up and am responding to the TBB thread now. Thanks for flagging it, again!
JohnJ-B
Grafter
Posts: 71
Thanks: 1
Registered: ‎16-08-2007

Re: Thinkbroadband Query!

Hi, Linn,
Thanks for following through, direct on TBB, it now looks like you are making good progress!