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The most terrible support ever

dgolubev
Newbie
Posts: 7
Registered: ‎03-09-2014

The most terrible support ever

- 10 days without broadband, because BT openreach router is dead and they can not change it.
- 50 Minutes i was hanged on phone and waiting answer from support, and at the end they just terminate my call.
- 72 hours to wait answer from support by email.
It is first company in UK, that provide so terrible support
adie:red changed all caps title as per link:rules.
5 REPLIES
dgolubev
Newbie
Posts: 7
Registered: ‎03-09-2014

The most terrible support ever

Hi All
Original: http://community.plus.net/forum/index.php/topic,112969.0.html
It is mean I should not go to my job for whole DAY, lose my income for day, just because, your engineer can't come in arranged slot?
How I can terminate contract with your company without penalties, because I not able wait your engineer for all day, but in same time you not provide service for which I pay (I without broadband for 10 days already).
Thank you for your answer
Gel
Seasoned Pro
Posts: 1,662
Thanks: 168
Fixes: 14
Registered: ‎02-08-2007

The most terrible support ever

Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

The most terrible support ever

two topics merged
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: ‎10-04-2014

Re: The most terrible support ever

Hi dgolubev,
Firstly, I'm really sorry to hear that the engineer didn't show yesterday. It's a bit of a kick in the teeth for us as well as you.
I have tried calling you to discuss this, but haven't been able to get through this morning. Is there a convenient time for me to get in touch?
Thanks
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
dgolubev
Newbie
Posts: 7
Registered: ‎03-09-2014

Re: The most terrible support ever

Quote from: Gel
Plus Net have no Engineers, so have no direct control. It's BT's OpenReach arm.

To Gel, I pay to Plus.net and expect a support from Plus net. I should not care about relations between +Net and BT. 
---------
To MattyC, Sorry, but I don't answer while i am at work, it I am very needed usually ppl send sms/text or write e-mail. Could you please write your number and I will call you tomorrow?
Thank you