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The chubby guy that you have in the adverts

Zekemoore
Grafter
Posts: 47
Registered: ‎18-09-2014

The chubby guy that you have in the adverts

Made me think that plus net would be a loveable company. 
I was mislead like the first time my crush 'friend zoned'  me.
Set up time according to the support team takes around 2 weeks.  I have waited 2 months. 
No Internet. 

Plus net optimism  11/10
Plus net execution  3/10


4 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: The chubby guy that you have in the adverts

For the benefit of the other posters what were the reasons given for the delay
Zekemoore
Grafter
Posts: 47
Registered: ‎18-09-2014

Re: The chubby guy that you have in the adverts

After two months they said the order wasn't  "automatically processed" .  
Which roughly translates into something which closely resembles "we didnt do our job"  


For the benefit of other posters,  2 months is 87, 658.127 minutes.  The amount of which I could have spent online connected to Virgin media.  
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: ‎10-04-2014

Re: The chubby guy that you have in the adverts

Hi Zekemoore,
I'm really sorry for this. I can imagine that it must be really frustrating to go without something that you need.  Embarrassed
Moving on from the friend zone situation...
I can see that the account was signed up on the 6th August, and the the provision didn't take place until much later.
Now you have a working phone line, the broadband order is running smoothly for the 22nd. I want to set firm expectations that it is highly unlikely that it will be activated before this date. Big apologies for this as you have been let down.
I understand that the delay was on our part. I will pop you a personal message to discuss some form of goodwill shortly.
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
petecov44
Grafter
Posts: 576
Registered: ‎29-05-2014

Re: The chubby guy that you have in the adverts

Quote from: Zekemoore
After two months they said the order wasn't  "automatically processed" .  
Which roughly translates into something which closely resembles "we didnt do our job"  


For the benefit of other posters,  2 months is 87, 658.127 minutes.  The amount of which I could have spent online connected to Virgin media.  


Did I read this right? You didn't go for a service which is twice as fast for the same price!?
Go lie down in a dark room and then call the loony squad Cheesy
I will be self serving when my long CONtract is up. I also have virgin media running and it's rock solid and cheaper if you ask them to discount you. .and 161mbps all the time 24/7
All together now... Cheesy
in fact that's slower I used to hit 200mbps but my FTTC is getting slower and slower by the month.