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The Plus Net website

jab1
Legend
Posts: 17,112
Thanks: 5,493
Fixes: 255
Registered: ‎24-02-2012

Re: The Plus Net website

@Townman I would check for you on FireFox, but for some unintelligible reason, I am currently denied access - which JonoH is aware of.

John
Dan_the_Van
Aspiring Hero
Posts: 2,564
Thanks: 1,162
Fixes: 73
Registered: ‎25-06-2007

Re: The Plus Net website

Windows 11 

Edge ver 103.0.1264.62

Google (64bit) ver 103.0.5060.134 are as I posted

Android 11 - Samsung tablet

Google 103.0.5060.129 as @Townman posted

DuckDuckGo version 5.130.0 as I posted

Android 12 - Pixel 5

As I posted but formatted for a phone

HTH

Dan

SpendLessTime
Hero
Posts: 3,000
Thanks: 928
Fixes: 86
Registered: ‎21-09-2009

Re: The Plus Net website

@Townman Using Firefox latest on Windows 10 latest, I get the view shown by @Dan_the_Van , on the same machine with Chrome I get the new view of "Manage Your Account"

Ex - Plusnet Customer (2009 - 2023) now with BT
Townman
Superuser
Superuser
Posts: 23,051
Thanks: 9,642
Fixes: 160
Registered: ‎22-08-2007

Re: The Plus Net website

@JonoH 

The problem is not simple, points to browser specific very different rendering and questions to be examined about test regimes.  I would hope that (at least cursory) testing is conducted in all of the following popular browser environments...

  1. MS Edge
  2. Google Chrome
  3. Safari (MacOS and iOS)
  4. Firefox
  5. Silk

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

JonoH
Hero
Posts: 4,346
Thanks: 1,596
Fixes: 157
Registered: ‎29-09-2011

Re: The Plus Net website

I've spoken to the product owner for Member Centre and here's a bit of an update for you all.

The Member Centre version that some of you are seeing are the results of split testing. Half will see the old version, and half the new.

We're measuring how likely someone is to need us after viewing each version and should the new one prove to be better in this regard it will roll to all, if not it will it will of course be rolled back.

That being said, the Product Owner did say that it doesn't look like it did when he signed it off, because of some banner sizes and so on, so He'll be looking into that today.

 Jono H
 Plusnet Community Manager
JonoH
Hero
Posts: 4,346
Thanks: 1,596
Fixes: 157
Registered: ‎29-09-2011

Re: The Plus Net website

We've located a defect that is causing the website to be displayed incorrectly. This wasn't spotted in testing as when it was tested without the marketing banner. 

Thanks for flagging it.

 Jono H
 Plusnet Community Manager