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That dreadful loud music when we phone

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Grafter
Posts: 73
Thanks: 2
Registered: ‎31-07-2007

Re: That dreadful loud music when we phone

Just a reduction in volume would be nice.
I don't have much cause to phone in very often, but the first time really caught me by surprise.
My hearing is damaged enough and I have to be careful to preserve what's left. Sudden loud music right in the ear is not doing anyone any good.
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Community Veteran
Posts: 38,460
Thanks: 1,032
Fixes: 62
Registered: ‎15-06-2007

Re: That dreadful loud music when we phone

I quite like loud music as I have it set to speaker and then go back to picking it up when it is answered
Then it is easy to carry on doing something else while in the queue
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Pro
Posts: 634
Thanks: 211
Registered: ‎16-04-2007

Re: That dreadful loud music when we phone

Was that reading the whole of War and Peace?
Whatever happens always remember "We will do you
.........................proud" say Pnet.
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Moderator
Moderator
Posts: 20,113
Thanks: 3,693
Fixes: 400
Registered: ‎06-04-2007

Re: That dreadful loud music when we phone

Moderators Note.
Please keep the replies civil and on-topic; this is not Chit Chat

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

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Newbie
Posts: 2
Registered: ‎20-02-2016

Re: That dreadful loud music when we phone

I just spent 1hr 13 minutes queuing to speak to Tech Support - what on earth is going on?
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Pro
Posts: 634
Thanks: 211
Registered: ‎16-04-2007

Re: That dreadful loud music when we phone

Quote from: Mav
Moderators Note.
Please keep the replies civil and on-topic; this is not Chit Chat

I am sorry that you did not see the humour in the post that I did, I think the post immediately above speaks volumes about the length of time one has to wait to speak to PN on the phone, and I have certainly given up twice. It is a disgrace that we have to wait that long and some give up and at the same time be subject to music that only one person has said they appreciated others have made constructive comments which have not been picked up by PN.
Whatever happens always remember "We will do you
.........................proud" say Pnet.
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Superuser
Superuser
Posts: 15,513
Thanks: 6,163
Fixes: 41
Registered: ‎22-08-2007

Re: That dreadful loud music when we phone

Quote from: Force
This is a recurring theme.
How hard can it be to turn down the volume?   Roll_eyes

Depends on how well you understand the volume control on your phone!  On mine you press the left hand side of the thumb wheel and the volume goes down.
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Pro
Posts: 634
Thanks: 211
Registered: ‎16-04-2007

Re: That dreadful loud music when we phone

On mine it stays at the volume sent.
Whatever happens always remember "We will do you
.........................proud" say Pnet.
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Community Veteran
Posts: 543
Thanks: 56
Fixes: 3
Registered: ‎26-09-2015

Re: That dreadful loud music when we phone

Yes, you can turn the volume right down on some handsets, but then you can't hear when someone finally picks up.  There's absolutely no reason why the "music" should be made so much louder than speech.
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Aspiring Pro
Posts: 856
Thanks: 54
Registered: ‎13-10-2012

Re: That dreadful loud music when we phone

Whilst turning down the volume on the handset is an option, it's not really the proper solution. As has been said before, there is no reason for the music to be so much louder than the speech. This is something Plusnet should be fixing.