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Thanks to customer service guy Robin

andrewoldfield
Newbie
Posts: 1
Registered: 24-10-2014

Thanks to customer service guy Robin

Excellent service - all sorted now with BT  Smiley
4 REPLIES
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: Thanks to customer service guy Robin

Thanks Andrew. Smiley
I'll pass on your feedback to Robin. We've been putting messages like this on our TV's round the call centres, certainly likely to be well received  Cool
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
slavo71
Rising Star
Posts: 137
Thanks: 8
Fixes: 1
Registered: 05-09-2014

Re: Thanks to customer service guy Robin

Quote from: MattyC

We've been putting messages like this on our TV's round the call centres, certainly likely to be well received  Cool


On the flip side! When I call anyone asking for help or to sort a problem I always try to be as calm and polite as possible, as I always think if I were on the other end of the phone (doing your job) and some moaning <snip> was giving me abuse I'd make a note of it in their users 'notes' section for all to see Wink that way they'd have the heads up when dealing with that person!!!
jim:red word removed in accordance with this Forum Rule mod:end
Community Veteran
Posts: 5,237
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Registered: 16-10-2014

Re: Thanks to customer service guy Robin

Who's to say they don't do it already. Makes complete sense to me.
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: Thanks to customer service guy Robin

If you're wondering....
If customers are abusive, we might put a flag on the account. But then we also send warnings to the customer in question.
If they're a bit shouty then we don't really do anything.
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet