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Bob recently posted the following on Usenet plusnet.service.customer-feedback:
[quote=Thanks for all the fish]Afternoon all,
Judging from recent posts, it seems that my absence from these parts of late hasn't gone unnoticed?
There's a reason for that which I wanted to share with you guys:
There's been a fairly significant change in my role at Plusnet (of which there have been a few over the years!).
An opportunity has arisen for me to try my hand over in Plusnet's Business Unit as their 'Business Propositions Lead', a role which involves a healthy dose of project/improvement oriented work (amongst other things). I'm looking forward to the challenge and see it as a great opportunity to further develop myself. It's a seconded role (six months) after which I'll be in a position to accept a permanent position (or not as the case may be).
What it does mean though, is that I'll be taking a step back from the world of 'Digital Care'. Whilst I'm rarely as active as others on our own forums/Twitter/Facebook etc., I do spend quite a lot of time on the more obscure communities, lurking in Usenet or trawling the wider Internet for mentions of the Plusnet brand. This sort of stuff, and some of the other things I did behind the scenes, I aim to leave in the capable hands of the team I leave behind.
I do, and always will, feel very strongly about the Plusnet brand and I'm very proud of what the team has collectively achieved over the years. I have genuine faith in Plusnet's products and services and it always disappoints me to read of examples where we've let a customer down.
I'd be lying if I said my patience hadn't been tried to its absolute limits at times (mostly outside of this newsgroup, you'll be pleased to hear), however it all pales in significance compared to the the occasional gratitude, sense of achievement and real feeling that I've been able to 'make a difference' in shaping the quality of service we provide and perception of Plusnet as a brand.
So I guess that's it really. Thanks for being a considerate bunch over the years, and don't worry - this is a farewell, not a goodbye! I'm a glutton for punishment so I'll still be sticking my head above the parapet from time to time. Mainly to make sure you folk aren't being neglected
--
|Bob Pullen Broadband Solutions for
|Support Home & Business @
|Plusnet Plc. www.plus.net
Good luck Bob in your new role. You will be missed around here - we could always rely on you to get your teeth in to the more technical issues.
[quote=Thanks for all the fish]Afternoon all,
Judging from recent posts, it seems that my absence from these parts of late hasn't gone unnoticed?
There's a reason for that which I wanted to share with you guys:
There's been a fairly significant change in my role at Plusnet (of which there have been a few over the years!).
An opportunity has arisen for me to try my hand over in Plusnet's Business Unit as their 'Business Propositions Lead', a role which involves a healthy dose of project/improvement oriented work (amongst other things). I'm looking forward to the challenge and see it as a great opportunity to further develop myself. It's a seconded role (six months) after which I'll be in a position to accept a permanent position (or not as the case may be).
What it does mean though, is that I'll be taking a step back from the world of 'Digital Care'. Whilst I'm rarely as active as others on our own forums/Twitter/Facebook etc., I do spend quite a lot of time on the more obscure communities, lurking in Usenet or trawling the wider Internet for mentions of the Plusnet brand. This sort of stuff, and some of the other things I did behind the scenes, I aim to leave in the capable hands of the team I leave behind.
I do, and always will, feel very strongly about the Plusnet brand and I'm very proud of what the team has collectively achieved over the years. I have genuine faith in Plusnet's products and services and it always disappoints me to read of examples where we've let a customer down.
I'd be lying if I said my patience hadn't been tried to its absolute limits at times (mostly outside of this newsgroup, you'll be pleased to hear), however it all pales in significance compared to the the occasional gratitude, sense of achievement and real feeling that I've been able to 'make a difference' in shaping the quality of service we provide and perception of Plusnet as a brand.
So I guess that's it really. Thanks for being a considerate bunch over the years, and don't worry - this is a farewell, not a goodbye! I'm a glutton for punishment so I'll still be sticking my head above the parapet from time to time. Mainly to make sure you folk aren't being neglected
--
|Bob Pullen Broadband Solutions for
|Support Home & Business @
|Plusnet Plc. www.plus.net
Good luck Bob in your new role. You will be missed around here - we could always rely on you to get your teeth in to the more technical issues.
What worries me is how the rest of the Digital Care team are going to manage without the copious supply of tea and coffee!
Thanks Bob for all your help over the years !. 8)
I hope in your new role, that you will be able to continue your "can do" approach to problem solving -
"Can we fix it - YES WE CAN !"
;)
I hope in your new role, that you will be able to continue your "can do" approach to problem solving -
"Can we fix it - YES WE CAN !"
;)
