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Thanks Community.

WendyDavies
Grafter
Posts: 26
Registered: 05-03-2013

Thanks Community.

Having recently switched from a different ISP, I  had wondered if it was a good choice or not, The first day wasnt good but there was a known issue on the larger network which was fixed within 24 hours, In contrast to my previous experiences with ISPs. This rapid repair cycle along with the honnest system status page really helps so thanks! Raising a fault was done after two phone calls which was great compared to previous ISPs (8-12 phone calls.) As for the waiting times i did spend 20-30 mins to get thought to someone however being able to see the stats online allowed me to allocate some additional time towards getting stuff done.
So far so good, Thanks Plusnet!
I would also like to thank Jaggers and Bright for there help too!
1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 13,399
Thanks: 243
Fixes: 68
Registered: 27-04-2007

Re: Thanks Community.

Thanks for the feedback and I'm glad to hear that you're happy with things.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team