Having problems with playing WoW, Internet connection dropping from the router every time something explosive happened. Scott fixed the problem during an online chat within 10 minutes, and I was back and playing in 20 minutes. So thank you Scott. Plusnet support is far superior to every other ISP, and pretty much most other companies, I've dealt with. You might not always get it right, or have perfect service, but at least I can talk to a human being and feel like I'm being supported. ... but mostly thanks to Scott.