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Thank you PC at Plusnet!

Browni
Aspiring Hero
Posts: 2,580
Thanks: 978
Fixes: 53
Registered: ‎02-03-2016

Thank you PC at Plusnet!

On Saturday I attracted the unwanted attention of DLM and my Plusnet line speed was reduced somewhat.

When the synch speed was back to normal that later evening I raised a ticket to get the line speed increased back to normal expecting somebody to look at it on Tuesday at the earliest.

I was rather surprised to receive an email on this Bank Holiday Monday from PC letting me know it had been dealt with!

Cheers PC Thumbs_Up

2 REPLIES 2
Anoush
Aspiring Hero
Posts: 2,568
Thanks: 570
Fixes: 139
Registered: ‎22-08-2015

Re: Thank you PC at Plusnet!

Thanks for the positive feedback, Browni!

I'll make sure your kind words are passed on. Smiley

This is my personal Community Forum account to help out around these parts while I'm at home. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems.
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ejs
Aspiring Hero
Posts: 5,442
Thanks: 631
Fixes: 25
Registered: ‎10-06-2010

Re: Thank you PC at Plusnet!

Surely the Plusnet Current Line speed should be updated automatically in about the same amount of time if not less?