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Terms and conditions for fibre

Community Veteran
Posts: 26,692
Thanks: 916
Fixes: 10
Registered: 10-04-2007

Terms and conditions for fibre

The T&C spiel when you talk to an agent to upgrade to FTTC, and in the confirmation ticket says "Your estimated line speed is 40mbps, however this may vary due to the distance from your exchange, quality of your phone line, traffic prioritisation and management policies amongst other factors."
Surely this should now be distance from your cabinet for FTTC?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
2 REPLIES
Community Veteran
Posts: 19,101
Thanks: 443
Fixes: 21
Registered: 31-08-2007

Re: Terms and conditions for fibre

Sounds like a standard common response is being used inherited from ADSL Roll eyes
Community Veteran
Posts: 6,824
Thanks: 1
Registered: 27-10-2012

Re: Terms and conditions for fibre

Same as the 10 day thing for 'speeds to settle'.
If your line does not sync anywhere near your estimates when you're first connected, then it's not suddenly going to improve!