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Technical Support.

newagetraveller
Pro
Posts: 636
Thanks: 131
Fixes: 1
Registered: ‎03-08-2012

Technical Support.

I had occasion to contact Technical Support for the first time earlier this week about a problem I was having setting up mu PN e-mail account on an Android tablet computer and following PN's useful guide.
My call was connected to a human within seconds (good) and after I explained my issue I was talked through the process and soon discovered MY simple error. I was submitting my full -mail address instead of just my username Embarrassed (as the guide states).
I don't know who I was talking to but must compliment him on the professional and non condescending way in which I was dealt with. He might have been thinking "what a wally" but in no way was this conveyed or even hinted at.  Roll_eyes
I was then given an excellent explanation on the differences between POP3 and IMAP which was quite informative.
Full marks to whoever it was. So refreshing to be able to converse with someone in the U.K. and not an offshore "script monkey" . Smiley
1 REPLY 1
Chris
Legend
Posts: 17,724
Thanks: 599
Fixes: 169
Registered: ‎05-04-2007

Re: Technical Support.

Thanks for the great feedback, I'll track down who it was and pass on this message to them.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.