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Switching to plusnet is a nightmare.

chrispurvey
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: Switching to plusnet is a nightmare.

I've just tried to place another order and still no joy I'm afraid. I've pushed this back to our suppliers escalation team to pushed through as a priority.
Apologies again and I'll keep you updated.
Chris
Bacardii
Dabbler
Posts: 13
Registered: ‎13-04-2013

Re: Switching to plusnet is a nightmare.

Still no further?
chrispurvey
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: Switching to plusnet is a nightmare.

I've left this with our provisioning team tonight to attempt to place the order again. The escalation that was raised can take a 24 tour around which I'm waiting on I'm afraid.
I'll be checking first thing in the morning but in the meantime our provisioning team will be chasing this.
chrispurvey
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: Switching to plusnet is a nightmare.

Unfortunately we still haven't been able to place the order. I've pushed this back to our suppliers to and now have to wait for their reply.
Sorry for delay and I'll shall continue to update you.


chrispurvey
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: Switching to plusnet is a nightmare.

I can see that Sharon has been in contact with you, she'll keep you updated on proceedings.
chrispurvey
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: Switching to plusnet is a nightmare.

I can see that we've booked an appointment for you tomorrow, please let me know how it goes.
chrispurvey
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: Switching to plusnet is a nightmare.

I'm glad to see that your fibre service is now working and I can see we're in the process of bringing your phone line over.
Please let me know if you've any questions.