Just posted a support request as my bandwidth has dropped to 0.5Mbit The reply I got back said: "Current average response time:60 hours 21 minutes 49 seconds" 60hrs !!!, I've never had to wait much above 12 before, and often its been 2 or 3! What's going on Cut-backs Time to look for a new ISP
Hi there, Your ticket was raised to the generic ticket pool, which currently has quite a few tickets in it unfortunately. We're working hard to clear these down, and I can see your ticket was responded to a lot sooner than 60 hours. I've just responded again.