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Support

nigelwest
Newbie
Posts: 1
Registered: 19-11-2009

Support

Just posted a support request as my bandwidth has dropped to 0.5Mbit  Cry
The reply I got back said:
"Current average response time:60 hours 21 minutes 49 seconds"
60hrs !!!, I've never had to wait much above 12 before, and often its been 2 or 3!  Angry
What's going onHuh  Cut-backsHuh  Time to look for a new ISPHuh
1 REPLY
Mand
Grafter
Posts: 5,560
Thanks: 1
Registered: 05-04-2007

Re:Support

Hi there,
Your ticket was raised to the generic ticket pool, which currently has quite a few tickets in it unfortunately. We're working hard to clear these down, and I can see your ticket was responded to a lot sooner than 60 hours.
I've just responded again.