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Support unable to diagnose problem then let down on new router

bryanuk
Grafter
Posts: 30
Fixes: 1
Registered: ‎14-10-2023

Support unable to diagnose problem then let down on new router

I reported a problem with access to my fixed IP address which hosts a web site nearly two weeks ago.  The diagnostician was unable to identify any problem, but acknowledged the hub was not responding.  His solution was to send me a new hub.  After nearly 1 week and the hub had not arrived I contact support only to be told that they had failed to put the order in correctly and my new hub would be with me in 3 days.  Well it is now day 4 and still no sign of the hub.

 

Very poor support from Plusnet.

1 REPLY 1
Mav
Moderator
Moderator
Posts: 22,599
Thanks: 4,807
Fixes: 517
Registered: ‎06-04-2007

Re: Support unable to diagnose problem then let down on new router

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still