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Support (or not)

KeyBasher
Dabbler
Posts: 17
Thanks: 1
Registered: 05-11-2014

Support (or not)

Once again my broadband speed has dropped to "narrowband".
Once again I'm having a problem trying to contact anyone about this.
The only option I can find is to make a phone call and hang on for 30 minutes.
At one time, there was a way to "raise a ticket" or some such jargon. Where is it?
If anyone is reading this, please just put my broadband speed back to the (pathetically slow) speed I was getting.
4 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,028
Fixes: 62
Registered: 15-06-2007

Re: Support (or not)

you need to raise a fault here https://faults.plus.net
kbturner
Grafter
Posts: 73
Registered: 09-08-2014

Re: Support (or not)

Community Veteran
Posts: 38,460
Thanks: 1,028
Fixes: 62
Registered: 15-06-2007

Re: Support (or not)

no - my link bypasses all the garbage
Community Gaffer
Community Gaffer
Posts: 17,657
Thanks: 648
Fixes: 162
Registered: 05-04-2007

Re: Support (or not)

Your line has been 'chronically banded' so it won't get removed without intervention. I'm going to remove that banding now, but if it's reapplied then we need to get the line looked at.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff