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Support Team - does it actually exist?

eded
Hooked
Posts: 9
Thanks: 2
Registered: ‎10-11-2018

Support Team - does it actually exist?

Ticket opened on Wednesday. Now almost Sunday, no even a single reply. Do you have any employees looking at them? 🙂

 

https://i.postimg.cc/rwWxPcxm/firefox-2018-11-10-23-42-42.png

5 REPLIES 5
Mads
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,873
Fixes: 79
Registered: ‎06-08-2018

Re: Support Team - does it actually exist?

Hi @eded, can you post the question number or PM us your account username so we can investigate for you.

eded
Hooked
Posts: 9
Thanks: 2
Registered: ‎10-11-2018

Re: Support Team - does it actually exist?

Hello @Mads,

 

Thank you for your reply.

 

The question number was already visible in the picture above, but here you go:

 

I understand that it might not be an urgent matter compared to other users, but it has been 3-4 days since then and I was expecting at least an acknowledgement or anything really...

 

Thank you.

MasterOfReality
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,640
Fixes: 57
Registered: ‎26-03-2018

Re: Support Team - does it actually exist?

Hi @eded 

 

I'm sorry nobody has updated this ticket previously. 

 

I've taken a look into the situation and provided a detailed fault report. 

 

Can you please review my reply at your earliest convenience and attempt the steps shown? 

 

You can click here to jump directly to the ticket.

 

Kind Regards, 

MoR 

eded
Hooked
Posts: 9
Thanks: 2
Registered: ‎10-11-2018

Re: Support Team - does it actually exist?

Hello @MasterOfReality,

 

Thank you for looking into that and your reply.

 

As I already mentioned there, I am not sure if you have seen my initial message containing the 5 paragraphs because I personally cannot see over there before adding the attachments - only saying this because your answer seemed rather generic (computer, wireless, etc.) rather than focused on the actual problem - phone noises and low upload sync speed. But at least the disconnections were visible!

 

Anyway, for now, everything seems back to normal:

Connection Information

Line state: Connected
Connection time: 1 days, 09:05:17
Downstream: 64.6 Mbps
Upstream: 17.68 Mbps

 

Thank you. 🙂

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,209
Thanks: 1,064
Fixes: 407
Registered: ‎01-01-2012

Re: Support Team - does it actually exist?

Glad to hear things are looking better.

Let us know if you have any further issues

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team