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Strangled internet speed

Posts: 29
Registered: ‎21-06-2010

Strangled internet speed

Is it normal to Strangled the internet speed so they can hardly use your services , just because there leaving to go to another ISP ??????
when i as with you the line speed was that bad it was not fit for purpose / that's why i left!!!!!!
Plusnet Help Team
Plusnet Help Team
Posts: 15,068
Thanks: 428
Fixes: 123
Registered: ‎27-04-2007

Re: Strangled internet speed

Hi Ki,
Not at all, we would want to try and do all we can to retain the custom of someone leaving, slowing their connection down would not help that sittuation.
I know you left due to issues with your service but help was on offer, I can understand from your point of view that it may have been easier to move to another ISP rather than allow us to resolve that issue.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team