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Stop charging for 0845/0870 numbers

bj
Grafter
Posts: 68
Registered: ‎08-08-2007

Stop charging for 0845/0870 numbers

I have Home Phone Evenings/Weekends and Broadband Phone. This Home Phone account charges 0845/0870 numbers during the day. BB Phone charges for 0845/0870 numbers at all times.
It is very confusing remembering which phone packages charge and which don't. And since other providers do not charge at all for these numbers I think it is long overdue that PN made them free at all times.
I also believe the charge for 0845 numbers is 7.5p/min which is a criminal.
21 REPLIES
Community Veteran
Posts: 2,106
Registered: ‎06-02-2008

Re: Stop charging for 0856/0870 numbers

Ofcom regulations brought in the change to whether or not 0845 / 0870 numbers were chargeable and applied to fixed landline operators. BB phone does not come under these regulations and our prices are determined by those of our provider, Gradwell.
However, I echo your sentiments to my mobile provider, I've run up massive bills calling the bank / my solictior / the estate agent, buying my first house.
Edit: typo
Moderator
Moderator
Posts: 27,070
Thanks: 1,785
Fixes: 144
Registered: ‎14-04-2007

Re: Stop charging for 0856/0870 numbers

@bj would you like to correct the title of your thread?

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gswindale
Grafter
Posts: 942
Registered: ‎05-04-2007

Re: Stop charging for 0856/0870 numbers

saynoto0870.com
might also come in handy providing some geographical alternative numbers that should come in as part of your included calls.
bj
Grafter
Posts: 68
Registered: ‎08-08-2007

Re: Stop charging for 0845/0870 numbers


BB PHone might be tied to Gradwell rates but PN could make 0845/0870 free at all times on all Home Phone products .
Community Veteran
Posts: 2,106
Registered: ‎06-02-2008

Re: Stop charging for 0845/0870 numbers

They are on Talk Anytime and they're free during the Evenings and Weekends on that package.
bj
Grafter
Posts: 68
Registered: ‎08-08-2007

Re: Stop charging for 0845/0870 numbers

I know. But BT and TalkTalk don't charge with their evening/weekend packages. So why do PN? (no need to anser that)
Community Veteran
Posts: 2,106
Registered: ‎06-02-2008

Re: Stop charging for 0845/0870 numbers

Smiley
Moderator
Moderator
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Registered: ‎11-01-2008

Re: Stop charging for 0845/0870 numbers

Quote from: bj
I know. But BT and TalkTalk don't charge with their evening/weekend packages. So why do PN? (no need to anser that)

BT do charge for 0870 / 0845 calls if made outside your package times.

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bj
Grafter
Posts: 68
Registered: ‎08-08-2007

Re: Stop charging for 0845/0870 numbers

Yep. I was wrong about BT. And the TalkTalk product I was on before switching to PN Phone isn't available anymore.
So PN are just following the others. How about setting a lead and making them free at all time for all products.
Community Veteran
Posts: 2,106
Registered: ‎06-02-2008

Re: Stop charging for 0845/0870 numbers

We try to ensure that our products are competitively priced to make sure that we can both attract customers and run a sustainable company. Giving the calls you suggest to Talk Evenings and Weekends customers would push this too far from the 'sustainable company' requirement.
pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

Re: Stop charging for 0845/0870 numbers

think yourself lucky, I am on the heritage 240 package and only get 0870 included plus 0845 to PN
That package gives me 240 mins to 01,02,03 and 0870 24 hours a day, cheaper than the new packages and it suites me
Steve
Seasoned Pro
Posts: 6,817
Thanks: 315
Registered: ‎13-07-2009

Re: Stop charging for 0845/0870 numbers

I have free evening and weekend calls with T.T. and get inclusive evening and weekend calls to 0870/0845 numbers
If life gives you lemons, make lemonade.
magnetism2772
Grafter
Posts: 983
Registered: ‎06-06-2010

Re: Stop charging for 0845/0870 numbers

No sooner had they announced that they would give inclusive calls to 0845/0870 numbers, BT also starting offering free rental on 0844 numbers...thus ensuring that most businesses would move to 0844, and they'd still get to charge people for the calls!
so what are the benefits to come to  free customers 0845/0870 numbers if  a company  switches  its number calls to 0844 ?
Toolbox
Grafter
Posts: 180
Registered: ‎14-04-2010

Re: Stop charging for 0845/0870 numbers

Quote from: magnetism2772
BT also starting offering free rental on 0844 numbers...thus ensuring that most businesses would move to 0844, and they'd still get to charge people for the calls!

Don't get mad get even, get your own free 0844 number like I have and companies using 084 numbers give them your 084 number as contact.
Mine diverts to my 01 number first then to my VOIP and it's all free.
But those using 01, 02, 03 or 05 give those your 01 number.  simples Smiley
I had to laugh one day one firm said Can I phone you back I said yes here is my number 0844 ******* but it will cost you 10p a min and they did phone back and I made the call last as long as possible.
But as others said and it is worth repeating use : saynoto0870.com
You won't find an alternative number for me there.