Ok, so I have been given an ADSL service as a means to an end; pity no one at PN had the courtesy to inform me until @MattyC intervened. I also understand that my fibre service may now be scheduled for 23 December.
To return to my original question "is it just me?" or is every new fibre customer encountering this, let's be frank, tortuous, annoying, time consuming and rather surreal process of cancelled orders going round in a continuous loop? I have now had an explanation as to what is happening here but why this is happening remains far from clear. Surely there must be a simpler way of progressing orders in the future, if for no other reason than for PN to maintain at least some semblance of its reputation for customer service.
