Hi Oleo,
I hope you realise that I'm just trying to be helpful, I wanted to be absolutely certain that you understood what you had to do and the best approach in particular circumstances.
| Quote |
| That is exactly the problem, today the service is fine. So what happens if an engineer calls and puts a 'no fault' on his paperwork? I have no contract with BTW or OpenReach, Plusnet do however. So how do I challenge sub standard performance from those two agencies? Plusnet would have to do that, and what if they dont? It's off to court again? The fault occurs for sometimes up-to a few hours, then clears, how do you get an engineer to carry out work in that time-scale? |
Off to court? No that's not how it works -it might with a bum ISP, not here anyway.
Providing you have done what you should have - tested at the test socket with an alternative good modem/router and alternative filter and used a corded phone (so that you know a cordless - should be turned off completely - is not causing interference) then there should be no problem.
As you are clearly worried because of your previous experience (I can't blame you) my advise would be to make sure you have documented both on the Ticket and here what you have done, the latter will enable all of us to try and provide further suggestions, if this drags on which it could as it's intermittent.
I'd suggest that you state which modem/router, filter & phone you used at time xyz and perhaps how long it was on, and put the Line stats on the ticket/posts, what time you swapped to the alternatives and how long they were on, again with Line stats, & of course at what time you spotted drops. Also clearly state it's intermittent, may be ok for hrs/days - whatever. PN can see drops from their logs which will tally. Providing you do all that I'm sure Bob Pullen will come here and re-assure you.
With regards to that "exchange fault" to which you refer, that has absolutely nothing whatsoever to do with your line problem. That's the "other side of the DSLAM" and could have been the other end of the link from the exchange, rather than the exchange - in any event it's been fixed - click on the line of each for a more detailed report.
With regard to your dialup connection dropping - think about it - you have an intermittent line fault - that's why it dropped. Don't I know about such things having suffered like that in the past - it's a real bastard - as much as it tries one's patience, you just have to grit your teeth and try and catch the line being noisy - as I've said sometimes it's easier to get such faults fixed as a POTS fault.
If you have even the slightest worry that one of your bits may be causing the problem, leave the kit that is good connected (at the test socket) to see what happens. Good luck!
