Some things never change!
Just found a poll from 2006:
[quote=http://community.plus.net/forum/index.php/topic,28259.0.html]Why has Plusnet become a 'don't contact us' company
Your current system seems to be a very effective call avoidance system. WHERE IS THE 'CONTACT US' OPTION TO RAISE A NEW TICKET? That system was bad enough to use, now it seems its gone. Your online 'help assistant' is a joke when a customer has an out of the ordinary query. I have wasted 2 hours so far today trying to advise you of a very simple piece of information regarding my domain renewal. There seems to be no mechanism available any more to do this. Your telephone system is a joke and I don't believe you actually have anybody there any more.
Just exactly where is the support?
My current experience would suggest that your company be more aptly named MINUS.NONET.
[quote=http://community.plus.net/forum/index.php/topic,28259.0.html]Why has Plusnet become a 'don't contact us' company
Your current system seems to be a very effective call avoidance system. WHERE IS THE 'CONTACT US' OPTION TO RAISE A NEW TICKET? That system was bad enough to use, now it seems its gone. Your online 'help assistant' is a joke when a customer has an out of the ordinary query. I have wasted 2 hours so far today trying to advise you of a very simple piece of information regarding my domain renewal. There seems to be no mechanism available any more to do this. Your telephone system is a joke and I don't believe you actually have anybody there any more.
Just exactly where is the support?
My current experience would suggest that your company be more aptly named MINUS.NONET.
