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So long and thanks for all the fish...

pwatson
Rising Star
Posts: 2,468
Thanks: 8
Fixes: 1
Registered: 26-11-2012

So long and thanks for all the fish...

I've done it - I've jumped (well I've ordered my leap!)
The changes in support arrangements, the decline in PN involvement in these forums, the reports of orders not progressing due to PN mistakes, the incorrect advice given by poorly trained staff on the phone and announcement of phone price hikes (especially LRS) has convince me that Plusnet are no longer the ISP for me.  The service has worked well but I no longer have any faith, should there be a fault, that it would be dealt with in a timely fashion.
It's clear that Plusnet are going after quantity rather than quality and, as such, are presumably happy to accept the resultant churn that this model creates.  Offering huge cashback deals and discounts de-vaiues the brand and the product.
I'm perhaps unusual (often said!) in that I'm happy to pay for good service and product so I will actually be paying more with my new ISP, but Internet access is important to me so I feel it will be worthwhile.  Fingers crossed that I'm right Wink

73 REPLIES
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: So long and thanks for all the fish...

That is a shame, I've really enjoyed your presence and feedback on these forums. Wishing you all the best moving forward.
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
Moderator
Moderator
Posts: 25,988
Thanks: 1,239
Fixes: 50
Registered: 14-04-2007

Re: So long and thanks for all the fish...

We're losing good people Cry

Customer and Forum Moderator.

Community Veteran
Posts: 5,394
Thanks: 508
Fixes: 1
Registered: 21-03-2011

Re: So long and thanks for all the fish...

I'm in the process of ordering a second line to enable 'resilience' at Adair Towers. It won't be supplied by Plusnet, but will give me the option to leap ship at no risk in the future. As with the OP price is not an issue, but perceived service levels are a deciding factor.
Now Zen, but a +Net residue.
mlmclaren
Grafter
Posts: 855
Registered: 04-12-2014

Re: So long and thanks for all the fish...

I'm also taking my 2 connections away from this... though I know I won't be missed!  Grin
Superuser
Superuser
Posts: 10,337
Thanks: 1,854
Fixes: 19
Registered: 22-08-2007

Re: So long and thanks for all the fish...

@pwatson,
Such a shame it should come to this. Hope all goes well with your new provider ... hope you'll keep contributing here.

@CRT,
Is the message sinking in yet?  It's not a matter of price, rather quality and service which counts.  Is the management team listening?
Kevin
catelliott
Grafter
Posts: 242
Registered: 05-02-2015

Re: So long and thanks for all the fish...

Of course you'll be missed, The Mighty Cornholio. Your forum username never fails to bring a smile to my face Grin I'm sorry that you're leaving us, and of course, wish you all the best for the future Smiley
mlmclaren
Grafter
Posts: 855
Registered: 04-12-2014

Re: So long and thanks for all the fish...

@catelliott - I appreciate your words and also the very quick response to my post, but why now that I'm leaving...  Crazy
I don't believe I've ever had the pleasure of discussing any issues with yourself, but I'm very annoyed that you can get back to me in a few minutes when I'm leaving and potentially need to be fought for but then currently I have 2 open tickets, 2 posts on this forum being ignored and also was told by COT that they couldn't close my account due to it being taken hostage by Matty Cassel and promised a call or email back from him and neither have happened...
So you'll have to excuse my rant's on these forums, One can only bang there head against a wall for so long.  Angry
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: So long and thanks for all the fish...

Have you seen my response to your complaint ticket on Friday?
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
mlmclaren
Grafter
Posts: 855
Registered: 04-12-2014

Re: So long and thanks for all the fish...

Just responded, a call would be appreciated!
h_milsom
Grafter
Posts: 49
Registered: 04-08-2007

Re: So long and thanks for all the fish...

Guys - I THINK I want to go ... where? is another question though ...
So, can I call PN and register my wish to go but stay whilst I find another ISP. If I fail to find something good can I simply stay?
Kind Regards
Hugh
catelliott
Grafter
Posts: 242
Registered: 05-02-2015

Re: So long and thanks for all the fish...

Hi Hugh,
You could either wait to give your notice until you've found a new ISP (so long as it's within the 30 day window from when you got your email) or give fourteen days' notice and cancel the cancellation if you wish to stay. Obviously, we hope you choose to stay with us Smiley
Community Veteran
Posts: 8,052
Thanks: 664
Fixes: 9
Registered: 02-08-2007

Re: So long and thanks for all the fish...

Quote from: Strat
We're losing good people Cry
Agree.
Looking as some of the recent comments on these forums along with the price hike it's likely more will also be leaving.
As stated by others it's Quality and not quantity that matters, short term profits might increase due to more people joining based on the past and usually good performance by Plusnet but this is short term thinking and once your reputation goes it's hard to get it back.
Community Veteran
Posts: 6,650
Thanks: 230
Fixes: 16
Registered: 16-02-2009

Re: So long and thanks for all the fish...

Cat some confusion here wrt your last statement.
According the the email we have to give notice that we are going to move in the next 30 days, OK
But what if we are in a current LRS and have no intention of moving NOW, but want the option to move when out LRS expires?
E.g. mine expires in Sept, but I have only till mid Aug to give notice, so if I phone now and say "I am planning on moving WHEN my LRS expires" does that count?
If not then it is detrimental to us on current LRS's.
I have no intention of LOOSING money by moving my phone before the LRS ends. But am unhappy with the price increases and WILL be moving then.
Community Veteran
Posts: 1,829
Thanks: 93
Fixes: 5
Registered: 21-01-2013

Re: So long and thanks for all the fish...

@ pwatson,
Good luck with your jump, please let us all know how it goes.
After the appalling responses I've had to a recent support ticket I'm determined to jump when my contract ends in 6 months time.
I hope those in charge of making these changes at the New Plusnet listen to what existing customers are saying, but somehow I doubt it will make a difference.  Undecided