cancel
Showing results for 
Search instead for 
Did you mean: 

So long and thanks for all the fish...

catelliott
Grafter
Posts: 242
Thanks: 1
Registered: ‎05-02-2015

Re: So long and thanks for all the fish...

@Hairy McBiker I'm just getting clarification regarding this, please bear with me Smiley
@npr I've responded to your ticket online (104872374), and I do hope that you reconsider your decision to leave Plusnet, we'd be sad to see you go Sad
MisterW
Superuser
Superuser
Posts: 15,081
Thanks: 5,732
Fixes: 408
Registered: ‎30-07-2007

Re: So long and thanks for all the fish...

Quote
@pwatson,
Such a shame it should come to this. Hope all goes well with your new provider ... hope you'll keep contributing here.
I'll second that!. You've provided useful advice on these forums and your presence will be missed. Sad

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

dvorak
Moderator
Moderator
Posts: 29,563
Thanks: 6,652
Fixes: 1,485
Registered: ‎11-01-2008

Re: So long and thanks for all the fish...

he doesn't have to stop frequenting the forums Smiley
Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
hapless
Grafter
Posts: 35
Registered: ‎26-05-2013

Re: So long and thanks for all the fish...

I think the inference is that as they no longer have a vested interest here, why should they frequent these boards?
Understandable really as they'll probably be busy wherever they go, looking at the stats posted on tbb's blog today!
pwatson
Rising Star
Posts: 2,470
Thanks: 8
Fixes: 1
Registered: ‎26-11-2012

Re: So long and thanks for all the fish...

Thanks for the replies indicating that my time here has been useful Smiley 
My migration is set for July 21st but I'm happy to stick around after that if I'm allowed.  It'll be good to see how things pan out over the next 12 months and you never know I may be back eating humble pie and claiming poverty  Wink
h_milsom
Grafter
Posts: 49
Registered: ‎04-08-2007

Re: So long and thanks for all the fish...

I too have jumped ship. Activation 23rd July
I'm sorry to go and I may very well regret my decision. But the way it seems PN is going does not sit comfortably with me ...
Cost is NOT the deciding factor: it's attitude, service and confidence.
I wish all who stay good luck!
Kind Regards to all
Hugh
ITWorks
Superuser
Superuser
Posts: 2,108
Thanks: 756
Fixes: 9
Registered: ‎05-11-2008

Re: So long and thanks for all the fish...

Quote from: Hairy
Cat some confusion here wrt your last statement.
According the the email we have to give notice that we are going to move in the next 30 days, OK
But what if we are in a current LRS and have no intention of moving NOW, but want the option to move when out LRS expires?
E.g. mine expires in Sept, but I have only till mid Aug to give notice, so if I phone now and say "I am planning on moving WHEN my LRS expires" does that count?
If not then it is detrimental to us on current LRS's.
I have no intention of LOOSING money by moving my phone before the LRS ends. But am unhappy with the price increases and WILL be moving then.

Quote from: catelliott
@Hairy McBiker I'm just getting clarification regarding this, please bear with me Smiley

Is there an update on this yet?
Regards
Mike

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

catelliott
Grafter
Posts: 242
Thanks: 1
Registered: ‎05-02-2015

Re: So long and thanks for all the fish...

@h_milsom I'm sorry to see you go, hopefully one day you'll decide to come back to us Smiley I wish you all the best for the future with your new provider
@I.T.Works Nothing as of yet, I'll get this chased up again
Terranova667
Pro
Posts: 1,511
Thanks: 125
Fixes: 5
Registered: ‎19-02-2014

Re: So long and thanks for all the fish...

@pwatson good luck with your new ISP I have a feeling you have made the correct choice at the right time, something is happening with plusnet and not for the good  if i had somewhere else decent to go i would but the only other options available to me are BT themselves or Talk talk so it would be more like out of the frying pan into the fire, My contract isn't up until November so I will of course see how it all pans out by then,  I wish you luck    Smiley
Anon
Pro
Posts: 634
Thanks: 210
Registered: ‎16-04-2007

Re: So long and thanks for all the fish...

My email said that if you are on contract you can leave without an early exit cost...so you don't have to wait
Quote
We hope you're happy with Plusnet's award-winning products and services, but if you do decide to leave because of these changes, we won't apply any early termination charges. All we ask is that you tell us within 30 days of getting this email and give us 14 days' notice.^ The changes will come into effect from 2nd September 2015, and you don't need to do a thing. You'll see the new charges on your first bill after that date.

I unfortunately have paid in advance and that will keep me a little longer, don't guess they will give me my money back.
Whatever happens always remember "We will do you
.........................proud" say Pnet.
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: So long and thanks for all the fish...

Quote from: catelliott
@I.T.Works Nothing as of yet, I'll get this chased up again

Just on this, Cat's out of the office today so it'll likely be tomorrow that you get an update.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
AlaricAdair
Champion
Posts: 5,658
Thanks: 647
Fixes: 1
Registered: ‎21-03-2011

Re: So long and thanks for all the fish...

A feline support team?
Now Zen, but a +Net residue.
mlmclaren
Grafter
Posts: 855
Registered: ‎04-12-2014

Re: So long and thanks for all the fish...

cuts costs I suppose!  Wink
GeordieMark
Grafter
Posts: 335
Thanks: 1
Registered: ‎10-11-2013

Re: So long and thanks for all the fish...

Just in case anyone is keeping counts, also looking for alternatives here
198kHz
Seasoned Hero
Posts: 5,732
Thanks: 2,780
Fixes: 41
Registered: ‎30-07-2008

Re: So long and thanks for all the fish...

It's been a long time since I've had any phone/broadband problem, and I'm happy to stay with PN for the moment, but
Recent developments suggest that if a fault occurs,it may be a hassle to report it, and/or it may not be dealt with in a timely and efficient manner.
So, it all depends, if and when - once bitten and all that...
Murphy was an optimist
Zen FTTC 40/10 + Digital Voice   FRITZ!Box 7530
BT technician (Retired)