Oh how I love Plusnet! Been a customer for about 18 months now and never needed customer service before. Yesterday my router packed up, I called just now (Sheffield) expecting to have to go through loads of boring diagnosis stuff but no, the guy (thanks so much) listened to what I said and my new router is on its way. How fast is that? I thought I'd be on the phone for hours. I used to be with AOL . . . . nuff said. Thank you Plusnet. I always recommend you when I get the chance and will continue to do so.