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Slightly confused.

alegeek
Grafter
Posts: 92
Thanks: 3
Registered: ‎20-06-2011

Slightly confused.

I received a response in this ticket 53788175, where does that leave my current contract? I have to go buy my own router despite being inside my 12 month period.
Does this mean I can break from my contract at this time as your team is advising me to buy my own router since your Thomson's basically suck.
2 REPLIES
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Slightly confused.

Hi there,
The router is on a separate contract to your broadband (which only requires a 10 day notice period anyway) and if you do opt to send the router back to us we'll remove the router contract from your account, which I believe should cover everything?
The reason we're suggesting you trying another router of a different make/model is because we've sent 4 different Thomsons out and each has had the same problem, so it's important to confirm if you've had 4 defective Thomsons sent or if it's being caused by something else. If the same issue happens with a different make and model then it's likely to be something else.
alegeek
Grafter
Posts: 92
Thanks: 3
Registered: ‎20-06-2011

Re: Slightly confused.

Thanks, I understand now Smiley
I'll purchase a new router and send the Thomson one back Smiley