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Silently moved to new network - beware no internet

Posts: 1
Registered: ‎31-05-2016

Silently moved to new network - beware no internet

Its coming up for a week now since I lost my fibre connection following migration at 2.30 AM on the 25th May to the "new network".  I was told that everyone migrated that night had the same issue:

" as per our conversation i can confirm the issue with the migration is part of a wider issue affecting a number of customers that were due to migrate onto the new network on the 25th. Part of the order was successful but part wasn't and this is where the issue lies. we are currently doing our best to get this resolve with our supplier so that we can get everybody back online."

After four days nothing had moved and only because I phoned up was anything moved forward.

So now I am told that the earliest I can expect attention from Openreach is on the 6th June. Twelve days!

Plusnet Help Team
Plusnet Help Team
Posts: 8,752
Thanks: 1,378
Fixes: 464
Registered: ‎01-01-2012

Re: Silently moved to new network - beware no internet

Sorry to hear you've had issues.

We'll get you back online as soon as we can.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team