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Signed up in November, still awaiting £75 cashback

patriciar
Newbie
Posts: 2
Registered: 04-05-2015

Signed up in November, still awaiting £75 cashback

I Signed up to Plusnet in November and am still awaiting my £75 cashback. I have spoken to them on the phone several times and have been told it is on its way i spoke to them again in feb and was told it would be with me after my montly payment, we are now in may and i have still not received my cashback, i spoke to an online customer service assistant this afternoon and she told me it would be raised with their marketing team and to even get a reply from them will take upto 5 working days!!!! ridiculous! anyone else managed to get their cashback and how? its only been 7 months! i feel like i have been lied to!  Angry Angry Angry
1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 1,897
Thanks: 12
Fixes: 2
Registered: 24-07-2014

Re: Signed up in November, still awaiting £75 cashback

Hello and welcome to the forums,
We're sorry that you've still not had your voucher. This has been escalated for you and you can follow progress on the portal.
If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team